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Account locked an unable to unlock my son ipod. I haven’t…

Customer Question
Account locked an unable...

Account locked an unable to unlock my son ipod

Technician's Assistant: When did you last change your password ***** Apple ID?

I haven’t changed it he just got it for Christmas

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No just on the device and it’s locked

Submitted: 6 months ago.Category: Mac
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Answered in 1 minute by:
1/1/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 778
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago

Is it locked with a "passcode" 4 to 6 digits or is it locked with an apple id and password? PLease let me know so we can continue.

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