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Can’t get out of lock sim. One week ago. I made a mistake…

Customer Question
Can’t get out of...

Can’t get out of lock sim

Technician's Assistant: When did you last change your password ***** Apple ID?

One week ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I made a mistake with passcode then it locked on my sim

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes I need a passcod

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
12/31/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 780
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago

Sorry your question is a little random. I just want to make sure about it. So do you have an ipad or iphone that is locked with a 4 to 6 digit passcode? Or is it locked with a apple id and password? If none of these, let me know what is happening in more detail so I can further assist.

Thanks.

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Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago

I can't remote assist until I know what is going on. You have not answered any of my questions yet and I don't want you to get charged for no reason. Plus if it is an ipad or iphone we can not remote into mobile devices but only computers.

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Mac Support Specialist: Jon, Mac Enthusiast replied 6 months ago

PLease let me know what is locked, an ipad, iphone? Also, are you sure its a passcode and not an apple id password? PLease let me know something so I can help you.

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