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I just signed up for apple music and it keeps crashing on my…

Customer Question
Hi, I just signed...

Hi, I just signed up for apple music and it keeps crashing on my cell phone and on my MacBook pro

Technician's Assistant: Are you getting any error messages?

It says 27 error messages, but they don't show me the error message

Technician's Assistant: How much storage do you have left on your Mac? (For Mac OS 10.70 and later, you can check storage through the Apple Menu -> About This Mac -> Storage. For earlier versions, you can do this through Finder.)

I have tons of available storage

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My iPhoto is also not working... also a problem with error messages my phone and comp are not happy

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
12/31/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

For security purposes please respond with the answer to 4 + 3 = ?

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Customer reply replied 7 months ago
I'm confused... I was told I'd be charged $5, but PayPal just charged me $40?
Customer reply replied 7 months ago
4+3 is 7
Customer reply replied 7 months ago
Hello????
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

JustAnswer costs $5 to ask the question with the expectation that when you accept the answer you will pay the expert the other $35 for their time. Make sense?

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Customer reply replied 7 months ago
I guess so
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

So JustAnswer checks your account for all of it to make sure it is worth the time of the expert.

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Customer reply replied 7 months ago
now I pay another $52 before anything gets fixed?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Where are you getting $52 from?

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Customer reply replied 7 months ago
I definitely need that kind of help. My comp is full of error messages.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

If you would like remote support please select the Secure Remote Assistance option.

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Customer reply replied 7 months ago
my iPhone 5 is not syncing up with my comp, I have a million photos on my phone that I'm not able to transfer to my comp, and now I just signed up for apple music so that I could stream music onto my new blue tooth speaker and it just keeps crashing,
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

The music keeps cutting out or the Music App is actually crashing?

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Customer reply replied 7 months ago
how many more times will you guys ask for more money in order to continue?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I don't honestly know. Ignore the popup.

The music keeps cutting out or the Music App is actually crashing?

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Customer reply replied 7 months ago
the app is crashing
Customer reply replied 7 months ago
on my comp when I try to play apple music streaming, is just flips through or scans through all the songs on that playlist, but then won't actually play anything.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Are the songs downloaded to either device?

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Customer reply replied 7 months ago
no
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Try and download the song. Let me know if an error message comes up.

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Customer reply replied 7 months ago
I'm actually not able to... the app drops out or crashes each time I open it now. And on my comp it just scans and scans and won't let me do anything. It's all very stuck. I've turned everything off and restarted, closed all apps and reopened... same problem.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

When was that last time you restarted either device?

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Customer reply replied 7 months ago
today... when these problems came up.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Are both devices on the most current operating system they can be?

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Customer reply replied 7 months ago
my phone is for sure... it's possible my comp needs an update.
Customer reply replied 7 months ago
the updates seem to cause mayhem
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I would suggest checking for updates. It may solve the problem.

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Customer reply replied 7 months ago
where do I do that?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

In the App Store it will tell you if you have any updates.

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Customer reply replied 7 months ago
it says no updates
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Is the issue on both your phone and computer?

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Customer reply replied 7 months ago
on my phone the app just crashes.on my comp it scans and scans but won't play anything
Customer reply replied 7 months ago
am I in the right place to get help with this?
Customer reply replied 7 months ago
is this official apple support... it's all very confusing and I guess you are helping 10 people at the same time.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This is not Apple. It is JustAnswer.com we don't try to hide that fact either. If you would like to continue with our paid server please let me know.

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Customer reply replied 7 months ago
ok... I'm confused.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

About what?

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Customer reply replied 7 months ago
in your estimation... how much will I end up paying to have you help me fix this?
Customer reply replied 7 months ago
why does it take so long to receive your answers?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

$40 for the initial question and another $39 for the remote support so you choose to add that to the total.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

You know there is a time stamp this correspondence. This conversation has not had more than a 60 second gap since the beginning.

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Customer reply replied 7 months ago
ok, I've already paid $40, now it's asking me for $52ok, maybe it's my comp that is slow... yes, I see the time stamps.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

What would you like to have happen?

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Customer reply replied 7 months ago
sorry... not your fault... I'm confused and frustrated. I feel like I keep paying out money and nothing is working. I do want some remote help so that you could get into my comp and fix things, but right now I'm concerned that the bill at the end will keep climbing and climbing... I have no sense of how this works. so far at each junction I'm asked to pay more.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

The total is the $40 and $52. There are not more additional charges if you so choose.

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Customer reply replied 7 months ago
please.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

If you would like remote support please select the Secure Remote Assistance option.

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Customer reply replied 7 months ago
ok, yes. so another $52, then you just trouble shoot? Or will you be able to fix anything?
Customer reply replied 7 months ago
hello? will it cost more for you to do fixing and not just trouble shooting?
Customer reply replied 7 months ago
my clock says you and I have been chatting here since 1:39pm, it's now 2:30
Customer reply replied 7 months ago
i'm not sure why It feels like I keep losing you? It's 2:35 now. are you there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I am here.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

You still have not accepted the offer. That is why I have not proceeded.

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Customer reply replied 7 months ago
oh my... I wanted to know if I pay the next $52 is this just to get your trouble shooting opnion, or will you be able to FIX anything?
Customer reply replied 7 months ago
I will pay it if you will be able to fix the problem. I don't need trouble shooting, I need fixing.
Customer reply replied 7 months ago
are you not able to answer that question?
Customer reply replied 7 months ago
please... Justin.
Customer reply replied 7 months ago
troubleshoot... Just tell me what that means? can you fix anything?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I feel like we are at an impasse here. Please call ‭(866)(###) ###-####.

Please take a moment to rate my service with the stars located on the top right of the question page.

Can't find it? Here’s How.

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Customer reply replied 7 months ago
I just don't understand why you can't answer that one question? Did I say something wrong?
Customer reply replied 7 months ago
I'm waiting... waiting for that question to be answered.
Customer reply replied 7 months ago
what does trouble shoot mean?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

It means to ask questions to resolve a gather facts and solve a problem. At this time I feel like you need to be called and talk to. the number is: ‭(866)(###) ###-####

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Customer reply replied 7 months ago
All I was asking was if we would be able to solve anything.
Customer reply replied 7 months ago
I will call the number. I have never used this service.
I think my question was fair.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

It was fair, but I am positive that the best way for your to get help is to go the next tier of Apple Support. Ok?

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Customer reply replied 7 months ago
yep. Got it.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I am sorry that I was unable to help you. This is what is best for you. Happy New Year!

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