Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I just signed up for apple music and it keeps crashing on my…

Customer Question
Hi, I just signed...

Hi, I just signed up for apple music and it keeps crashing on my cell phone and on my MacBook pro

Technician's Assistant: Are you getting any error messages?

It says 27 error messages, but they don't show me the error message

Technician's Assistant: How much storage do you have left on your Mac? (For Mac OS 10.70 and later, you can check storage through the Apple Menu -> About This Mac -> Storage. For earlier versions, you can do this through Finder.)

I have tons of available storage

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My iPhoto is also not working... also a problem with error messages my phone and comp are not happy

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/31/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,590
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

For security purposes please respond with the answer to 4 + 3 = ?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I'm confused... I was told I'd be charged $5, but PayPal just charged me $40?
Customer reply replied 1 month ago
4+3 is 7
Customer reply replied 1 month ago
Hello????
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

JustAnswer costs $5 to ask the question with the expectation that when you accept the answer you will pay the expert the other $35 for their time. Make sense?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I guess so
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

So JustAnswer checks your account for all of it to make sure it is worth the time of the expert.

Ask Your Own Mac Question
Customer reply replied 1 month ago
now I pay another $52 before anything gets fixed?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Where are you getting $52 from?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I definitely need that kind of help. My comp is full of error messages.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

If you would like remote support please select the Secure Remote Assistance option.

Ask Your Own Mac Question
Customer reply replied 1 month ago
my iPhone 5 is not syncing up with my comp, I have a million photos on my phone that I'm not able to transfer to my comp, and now I just signed up for apple music so that I could stream music onto my new blue tooth speaker and it just keeps crashing,
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

The music keeps cutting out or the Music App is actually crashing?

Ask Your Own Mac Question
Customer reply replied 1 month ago
how many more times will you guys ask for more money in order to continue?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

I don't honestly know. Ignore the popup.

The music keeps cutting out or the Music App is actually crashing?

Ask Your Own Mac Question
Customer reply replied 1 month ago
the app is crashing
Customer reply replied 1 month ago
on my comp when I try to play apple music streaming, is just flips through or scans through all the songs on that playlist, but then won't actually play anything.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Are the songs downloaded to either device?

Ask Your Own Mac Question
Customer reply replied 1 month ago
no
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Try and download the song. Let me know if an error message comes up.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I'm actually not able to... the app drops out or crashes each time I open it now. And on my comp it just scans and scans and won't let me do anything. It's all very stuck. I've turned everything off and restarted, closed all apps and reopened... same problem.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

When was that last time you restarted either device?

Ask Your Own Mac Question
Customer reply replied 1 month ago
today... when these problems came up.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Are both devices on the most current operating system they can be?

Ask Your Own Mac Question
Customer reply replied 1 month ago
my phone is for sure... it's possible my comp needs an update.
Customer reply replied 1 month ago
the updates seem to cause mayhem
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

I would suggest checking for updates. It may solve the problem.

Ask Your Own Mac Question
Customer reply replied 1 month ago
where do I do that?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

In the App Store it will tell you if you have any updates.

Ask Your Own Mac Question
Customer reply replied 1 month ago
it says no updates
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

Is the issue on both your phone and computer?

Ask Your Own Mac Question
Customer reply replied 1 month ago
on my phone the app just crashes.on my comp it scans and scans but won't play anything
Customer reply replied 1 month ago
am I in the right place to get help with this?
Customer reply replied 1 month ago
is this official apple support... it's all very confusing and I guess you are helping 10 people at the same time.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

This is not Apple. It is JustAnswer.com we don't try to hide that fact either. If you would like to continue with our paid server please let me know.

Ask Your Own Mac Question
Customer reply replied 1 month ago
ok... I'm confused.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

About what?

Ask Your Own Mac Question
Customer reply replied 1 month ago
in your estimation... how much will I end up paying to have you help me fix this?
Customer reply replied 1 month ago
why does it take so long to receive your answers?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

$40 for the initial question and another $39 for the remote support so you choose to add that to the total.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

You know there is a time stamp this correspondence. This conversation has not had more than a 60 second gap since the beginning.

Ask Your Own Mac Question
Customer reply replied 1 month ago
ok, I've already paid $40, now it's asking me for $52ok, maybe it's my comp that is slow... yes, I see the time stamps.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

What would you like to have happen?

Ask Your Own Mac Question
Customer reply replied 1 month ago
sorry... not your fault... I'm confused and frustrated. I feel like I keep paying out money and nothing is working. I do want some remote help so that you could get into my comp and fix things, but right now I'm concerned that the bill at the end will keep climbing and climbing... I have no sense of how this works. so far at each junction I'm asked to pay more.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

The total is the $40 and $52. There are not more additional charges if you so choose.

Ask Your Own Mac Question
Customer reply replied 1 month ago
please.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

If you would like remote support please select the Secure Remote Assistance option.

Ask Your Own Mac Question
Customer reply replied 1 month ago
ok, yes. so another $52, then you just trouble shoot? Or will you be able to fix anything?
Customer reply replied 1 month ago
hello? will it cost more for you to do fixing and not just trouble shooting?
Customer reply replied 1 month ago
my clock says you and I have been chatting here since 1:39pm, it's now 2:30
Customer reply replied 1 month ago
i'm not sure why It feels like I keep losing you? It's 2:35 now. are you there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

I am here.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

You still have not accepted the offer. That is why I have not proceeded.

Ask Your Own Mac Question
Customer reply replied 1 month ago
oh my... I wanted to know if I pay the next $52 is this just to get your trouble shooting opnion, or will you be able to FIX anything?
Customer reply replied 1 month ago
I will pay it if you will be able to fix the problem. I don't need trouble shooting, I need fixing.
Customer reply replied 1 month ago
are you not able to answer that question?
Customer reply replied 1 month ago
please... Justin.
Customer reply replied 1 month ago
troubleshoot... Just tell me what that means? can you fix anything?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

I feel like we are at an impasse here. Please call ‭(866)(###) ###-####.

Please take a moment to rate my service with the stars located on the top right of the question page.

Can't find it? Here’s How.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I just don't understand why you can't answer that one question? Did I say something wrong?
Customer reply replied 1 month ago
I'm waiting... waiting for that question to be answered.
Customer reply replied 1 month ago
what does trouble shoot mean?
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

It means to ask questions to resolve a gather facts and solve a problem. At this time I feel like you need to be called and talk to. the number is: ‭(866)(###) ###-####

Ask Your Own Mac Question
Customer reply replied 1 month ago
All I was asking was if we would be able to solve anything.
Customer reply replied 1 month ago
I will call the number. I have never used this service.
I think my question was fair.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

It was fair, but I am positive that the best way for your to get help is to go the next tier of Apple Support. Ok?

Ask Your Own Mac Question
Customer reply replied 1 month ago
yep. Got it.
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 month ago

I am sorry that I was unable to help you. This is what is best for you. Happy New Year!

Ask Your Own Mac Question
Was this answer helpful?
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,590
1,590 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Ty. Trying to backup iPhone 5 to buy a new iphone. I tried
i tried to use iTunes to backup my phone it said it was invalid … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
556 satisfied customers
The icalendar on my iPhone 5 has stopped working. All the
The icalendar on my iPhone 5 has stopped working. All the past, current and future events disappeared, and it no longer syncs with my iPad or Mac calendars. … read more
Ashik
Ashik
Master\u0027s Degree
5,098 satisfied customers
Get prompt on iphone 5 to verify, forgot password, can you
Get prompt on iphone 5 to verify***@******.***, forgot password, can you help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I have an iphone 5 that I gave to my mother in law and she
I have an iphone 5 that I gave to my mother in law and she was unable to use it and now I want to reset the phone and she can't remember he apple ID or passwords. … read more
Jon
Jon
Bachelors Degree
509 satisfied customers
Like to schedule for battery replacement. Iphone 5 11.2.5.
for a while, I tried replacing the battery and its no good, I want to get the battery replace so I can give it to my employee. … read more
Justin Johnson
Justin Johnson
Mac Genius
1,590 satisfied customers
I have a apple iphone 5 on my last update the phone locked
I have a apple iphone 5 on my last update the phone locked up asking me for a password ***** it won't let finish the update I do not have one how do I get my phone back. Bob … read more
Justin Johnson
Justin Johnson
Mac Genius
1,590 satisfied customers
My IPhone 5 will not allow mr to reset factory settings due
My IPhone 5 will not allow mr to reset factory settings due to security reasons … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
Lost my password for IPhone 5. A few months ago. Didn't
lost my password ***** IPhone 5 JA: When did you last change your password ***** Apple ID? Customer: a few months ago JA: Did you try resetting through Apple's online account reset tool? Customer: yes… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I have a iPhone 5, on the back of phone it says iPhone SE. I
I have a iPhone 5, on the back of phone it says iPhone SE. I have tried to retrieve the past texts that I made to a certain contact, and can not get any before Mon, Nov 20th. I have no relocation of d… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
My IPhone 5 is not charging. The Apple display will show
Hi Pearl, My IPhone 5 is not charging. The Apple display will show every now and again when on charge and the screen will appear for a few seconds then recycle back to blank. I can hold the power butt… read more
Justin Johnson
Justin Johnson
Mac Genius
1,590 satisfied customers
Iphone 5 says my storage is almost full. It won't let me
iphone 5 says my storage is almost full. It won't let me take pictures. How can I move my current pictures to icloud. It is not doing it automatically. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
556 satisfied customers
My iPhone 5 won't will only work when plugged in. 11. 2
My iPhone 5 won't will only work when plugged in JA: What Operating System (OS) are you running on your iPhone? Customer: 11 JA: How long has this been going on with your iPhone? What have you tried s… read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
Forgotton most recent device password on my IPhone 5. About
forgotton most recent device password ***** my IPhone 5 … read more
Justin Johnson
Justin Johnson
Mac Genius
1,590 satisfied customers
Need Id reset (forgot it ) IPhone 5. Months tried to reset
Need Id reset (forgot it ) JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 5 JA: How long has this been going on with your iPhone? What have you… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
556 satisfied customers
I have an IPhone 5 and the battery needs to be replaced.
Second opinion] I have an IPhone 5 and the battery needs to be replaced. Your replacement program just implemented applies to IPhone 6 or later. How do I replace my battery and what will it cost?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Where can I find one of the new batteries for the iPhone 5
Where can I find one of the new batteries for the iPhone 5 and one for the 6S … read more
Justin Johnson
Justin Johnson
Mac Genius
1,590 satisfied customers
I have an IPhone 5 and the battery needs to be replaced.
I have an IPhone 5 and the battery needs to be replaced. Your replacement program just implemented applies to IPhone 6 or later. How do I replace my battery and what will it cost? … read more
Justin Johnson
Justin Johnson
Mac Genius
1,590 satisfied customers
My iphone 5 is not holding a charge. Also will not update
My iphone 5 is not holding a charge. Also will not update IOS 11.2.1 … read more
Justin Johnson
Justin Johnson
Mac Genius
1,590 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x