Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Form, I find that my phone is asking me to enter Apple ID…

Customer Question
Hi form Keith, Technician's...

Hi form Keith,

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I find that my phone is asking me to enter Apple ID and password. I'm not able to do this. Please help !

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/31/2017
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Can you not type the answer in or is it simply not accepting the password?

Ask Your Own Mac Question
Customer reply replied 6 months ago
It recognizes nothing. Keith
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

First, let’s attempt resolving this issue with your Apple device by trying a hard reset, then proceed from there if that does not resolve the problem:

Disconnect the device from it's cord, if plugged in.

*iPhone 7or newer: press and hold the power button and the volume down button simultaneously for about 10 seconds, or until you see an Apple logo.

*iPhone 6S and older, iPad, or iPod touch: Press and hold your Sleep/Wake button (on the top right) and Home button (on the front) simultaneously for about 10 seconds, or until you see an Apple logo.

When the Apple logo appears, release both buttons.

The next thing you should see after the Apple logo is the home screen a few minutes later.

If the above does not work, plug it straight into a power outlet and try again.

Thanks,

John

Ask Your Own Mac Question
Customer reply replied 6 months ago
Help please. Keith
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

I've just sent some instructions for you to try, let me know how that works.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Does not work. I have several "hand me downs" from my wife and some of the codes could be corrupted. Keith
Customer reply replied 6 months ago
I am still unable to use my phone except in emergencies. Keith. Help.
Customer reply replied 6 months ago
I continue to receive "Activation Reqired." Keith
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

To confirm it is still asking for an Apple ID and password?

If so, shut the iPhone completely off.

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Customer reply replied 6 months ago
I am unable to unlock my phone. Still!
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

So to confirm; you completely shut off the iPhone (not just turned off the screen), you successfully reset the password, and then you restarted the iPhone and it will not accept the Apple ID and new password?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
3,627 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,627 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It's an old Apple IV. Haven't used in quite awhile. Have
It's an old Apple IV. Haven't used in quite awhile. Have many pictures on this phone that I want to access and can't - don't know my user ID - only a guess as to my password ***** can you help?? … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
18 satisfied customers
I can't remember my iCloud email or password. It was on my
I can't remember my iCloud email or password. It was on my phone but my phone info got cleared. How can I restore my info on my phone? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can unlock it it's saying activation lock need Apple ID
I can unlock it it's saying activation lock need Apple ID but can't remember it to unlock it … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I need to create new apple ID and password. This is my late
This is my late brothers apple phone, it has been activated but I have never had a ID or password ***** had a phone like this always had a track phone so I have a lot to learn. … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
Don't remember iPhone password, phone number linked is no
Don't remember iPhone password, phone number linked is no longer in service and don't remember it. Cannot get into my phone . Account is for Anna Keith … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
Bought an iPhone 6 from a friend.cannot get it activated it
Bought an iPhone 6 from a friend.cannot get it activated it keeps coming up the owner has used find my iPhone to link it to their Apple ID.she gave us her password ***** username but it will not work … read more
Cris
Cris
60 satisfied customers
I just got a message on Iphone "You Apple ID is now ready to
I just got a message on Iphone "You Apple ID is now ready to be recovered and Go to apple.com/recover and enter your apple Id to get started. I don't know my apple ID … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I purchased a new Apple 7 plus phone today. My old Apple 6S
I purchased a new Apple 7 plus phone today. My old Apple 6S is now my husband's phone. He is having difficulty using the phone because he is being prompted that the activation lock is on. I entered my… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My grandson set up my tablet with his icloud ID and a
My grandson set up my tablet with his icloud ID and a password ***** three years ago,it worked fine until about a week ago when he hit find my phone now my tablet doesn't work it needs an ID and Passw… read more
Jon
Jon
Bachelors Degree
698 satisfied customers
My iPhone 5 keeps asking for my Apple ID for an email
My iPhone 5 keeps asking for my Apple ID for an email address I no longer have. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My I Phone has activation lockMy ID is And cell # isI do not
My I Phone has activation lockMy ID is***@******.*** And cell # is(###) ###-####I do not know the password ***** don't recall Setting up with a password. Can you help me get my phone back? Elsie Rehke… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My IPhone want me to activate my phone why did this happen?
My IPhone want me to activate my phone why did this happen? I have tried a couple of different passwords but nothing is working… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need a new password, since I updated my I Phone,it
since I updated my I Phone,it required to enter my user name with my passworde. So now I need a new password. Tell me how to do this procedure. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
My iPhone locked when updating to 9.3 this morning. The
My iPhone locked when updating to 9.3 this morning. The apple id was old and I do not remember the password. The Sprint store could not do it and the Apple store told me to seek help at this or the to… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
Cannot activate phone. Tried to update phone, then the phone
cannot activate phone. Tried to update phone, then the phone and the phone acts as if I want to active the phone and ask for ID and pass word but that is in my notes and I can not get to them. They ar… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
how do I get my I pad activated ? don't know what apple id
how do I get my I pad activated ? don't know what apple id and password ***** used to set I and I do not know what I used to set up I cloud account. it was activated an the Verizon store and they coul… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
My husband passed away on Sept 9. I want to let my son use
My husband passed away on Sept 9. I want to let my son use his phone but I do not know his Apple ID or password. Can you assist me.… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
need help! my iphone is giving me a message to enter my apple
need help! my iphone is giving me a message to enter my apple pass word have tried over and over again. need to reset new pass word can you assist me with that unable to send e-mail also.… read more
John T. F.
John T. F.
Apple Consultant
3,627 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x