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My iPhone 6s doesn't. Hold a charge, Not sure what u r

Customer Question
My iPhone 6s doesn't...

My iPhone 6s doesn't. Hold a charge

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Not sure what u r asking

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Several months. Just keep having to charge it . What about Apple selling new batteries for $24.00

Submitted: 3 months ago.Category: Mac
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Answered in 1 minute by:
12/31/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 659
Experience: Data Systems Analyst for a School District
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Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Customer reply replied 3 months ago
My iPhone 6 won't hold a charge. I understand Apple is selling a new battery forv$24.00
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Sorry, we can not remote into mobile devices but I was going to say all you can really do is restore the phone back to factory settings after a backup of course and then charge and see if it hold better then before.

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

If the restore does not help then it is for sure the hardware which you may still have the phone under applecare warranty

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Have you already tried to back up and restore the phone?

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Customer reply replied 3 months ago
Also says I don,t have enough storage which I increase
Customer reply replied 3 months ago
Increased to 2TB
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

well, troubleshooting the icloud issue is one thing but if your going to have to restore the phone I would't worry about the space issue just yet until you know the battery is going to work.

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Customer reply replied 3 months ago
Look I am 81 years old and not savvy to all this stuff. Yes I have backed up phone
Customer reply replied 3 months ago
Apple is messing with phones with holding a charge so u have to buy new phone. I am on fixed income and can’t upgrade phone. I just want a new battery for $24.00
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

I did not mean to come off rude as I was not implying anything. I was just wanting you to know to not waste your time with the space issue you mentioned until the battery issue is fixed. Therefore since you already have a back up, you can try and restore the phone but if you think it would be easier to just purchase a battery then you would need to either visit the nearest apple store or call applecare and setup a repair. 800–692–7753

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Customer reply replied 3 months ago
What price will I be charged for a new battery
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

I believe they would be $29 and you can either call the number I gave you and send in your phone thru the mail to have it installed or go in person to an applestore and get the repair done there.

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Customer reply replied 3 months ago
Connect to secure connections
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Sorry I am not sure what you mean by Connect to secure connections

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Customer reply replied 3 months ago
The $39.00 connection
Customer reply replied 3 months ago
Can u connect to my iphone
Customer reply replied 3 months ago
I am on my iPad also
Customer reply replied 3 months ago
Does that make a difderence
Customer reply replied 3 months ago
Why can’t u connect now
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Sorry we can not connect to phones or any mobile devices

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

I thought we already discussed your options, you have to either call the applecare phone number and tell them you would like a new battery. Then you mail in your phone for repair. Your other option would be to go to an applestore and get the battery there.

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

PLus connecting is not going to install the battery for you and you save money

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Customer reply replied 3 months ago
Am I on secure remote assistancenow
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

no we are just in a chat

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Customer reply replied 3 months ago
Ok I will take phone in and get new battery. Thank u
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Your welcome.

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