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I've lost my FaceTime. please help me get it back. It's my…

Customer Question
I've lost my FaceTime...

I've lost my FaceTime. please help me get it back. It's my son's birthday & I'm in Mass. and he and family are in Cal.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have a MacBook Air

Technician's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

A few days, Please can we talk. This should be very quick.

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
12/31/2017
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
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Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Can you tell me the exact version of OS X you are currently running on your Mac, please?

Click the Apple logo in the menu bar at the top left of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.

Thanks,

John

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