Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

How do I move my purchased music from old iTunes account to…

Customer Question
How do I move...

How do I move my purchased music from old iTunes account to my Apple Music on my phone and iPad?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

11.2

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just was able to find my old purchased iTunes account on my old desk top.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/31/2017
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,470
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

To clarify, was the old music purchased with the same Apple ID as you use currently?

Ask Your Own Mac Question
Customer reply replied 3 months ago
No it was not.
Customer reply replied 3 months ago
Can you help me or direct my for a solution?
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

Ok,

this presents a problem because Apple ID's can not be merged.

You will, for best results, need access to the old ID in order to re-download the music files on your current iTunes installation.

You should be able to reset your password ***** the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

If you can't pull up your Apple ID using the info above BUT you currently have purchased music in iTunes on your computer then you may be able to see the ID; To view this information, simply select any purchased song in iTunes and press Command-I or choose "Get Info" from the File menu. Then in the Summary tab of the window that appears (this should be the default tab), you should see the name / Apple ID listed.

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

If you can’t successfully reset your password ***** still can not log in, you will need special assistance. In this case, you will have to make use of the Express Lane customer service feature to request investigation of the inaccessible account:

https://getsupport.apple.com

Choose the correct category (Apple ID) and issue as prompted by the service above.

As an alternative, if you do not wish to handle it online, you can try calling this number: 1-***-***-****. Ask if they can verify you as the owner of the account for the purposes of resetting the password ***** the original account.

Once you have that account re-enabled, you can sign into it on any device to re-download the old music. When finished, you can sign out and re-login to your current Apple ID.

John

Ask Your Own Mac Question
Was this answer helpful?
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,470
3,470 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,470 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I updated my os 10 and now I am unable to access my phone. I
I updated my os 10 and now I am unable to access my phone . I have put my password ***** but it will not let me in. Vanda Thompson … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Some of my iTunes albums are self duplicating and I can't
some of my iTunes albums are self duplicating and I can't delete them. … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
My iPad is at Activation Lock. I know my Password but Apple
My iPad is at Activation Lock. I know my Password ***** Apple ID isn't going through. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I am locked out of my phone. Today when i had a upgrade on
today when i had a upgrade on my phone but it keeps telling me that its not the correct password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
My iphone 8 says phone disabled connect to itunes. I'm not
just started yesterday, I don't have a mac to connect to itunes to unlock it and i cannot do a hard restart … read more
John T. F.
John T. F.
Apple Consultant
3,470 satisfied customers
I did not sign up for Apple I tune and now discovered money
I did not sign up for Apple I tune and now discovered money was deducted from my account .. I would like my money to reinbursed back to my account .. A … read more
John T. F.
John T. F.
Apple Consultant
3,470 satisfied customers
I just received a new ipad. I set it up. When I tried to log
I just received a new ipad. I set it up. When I tried to log back on, it was not accepting the password ***** I thought I used. I went to iTunes on my laptop as instructed to restore my ipad but some … read more
John T. F.
John T. F.
Apple Consultant
3,470 satisfied customers
I have a google vendor account and had a problem with 2 step
i have a google vendor account and had a problem with 2 step verification. Now I'm locked out … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
I forgot my Facebook pass word. Quite a while ago. To get my
I forgot my Facebook pass word JA: When did you last update Facebook? Customer: Quite a while ago JA: What have you tried so far with your Facebook? Customer: To get my friends on JA: Anything else yo… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
Appstore is asking for my password for account. I didnt.
Appstore is asking for my password ***** account***@******.***. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I purchased a new iPad for my granddaughter and when I set
I purchased a new iPad for my granddaughter and when I set it up ALL of my photos,contacts, books everything transferred and I want to get it off her iPad because she is only 6 … read more
Mike Taylor
Mike Taylor
42 satisfied customers
Morning, downloaded an app called Photomyne, and have
Morning, downloaded an app called Photomyne, and have managed to delete it on my iphone 7, do you know how to retrieve without paying another $30? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
How do I find out what my apple is password is? Ipad. We
How do I find out what my apple is password *****? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Ned to load iTunes on my ipad. About 1 week ago. Triedto loa
ned to load iTunes on my ipad JA: When did you last update iTunes? Customer: about 1 week ago JA: What have you tried so far with your iTunes? Customer: triedto loa iTunes from lap top onto I pad JA: … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I was trying to put Uber app on my phone and couldn't
I was trying to put Uber app on my phone and couldn't remember my password. It Did not recognize me b/c I have New credit card no. I was sent Verification code: 668216. Jane Vigilante … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Re Apple password: unable to remember correct answers to my
Re Apple password: unable to remember correct answers to my security questions. Am I able to re-set my password ***** you? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Apple I-phone 5 has disabled itself I can't fix it, keoseps
Apple I-phone 5 has disabled itself I can't fix it, keoseps telling me to connect to I-tunes which I don't have. I'm a Technophobe … read more
John T. F.
John T. F.
Apple Consultant
3,470 satisfied customers
Four friends texted me today saying they got bogus messages
Four friends texted me today saying they got bogus messages from me today and think I should reset my facebook password ***** I don't know how and I don't remember my password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
765 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x