Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have ALS.typing is difficultt. isthere a phone number i…

Customer Question
I have ALS.typing is...

I have ALS.typing is difficultt. isthere a phone number i can call? my iphone 7 suddenly does not recognise my thumbprint and i can't enter my passcode to umlock my phone

Technician's Assistant: When did you last change your password ***** Apple ID?

I didn't change it. i;ve had the same code

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. i can.t use the computer very wll, dueto my disability. is there a phone number i can call for hrlp?

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 minutes by:
12/31/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

In cases where you have forgotten either your PIN/Password, or Apple ID Password, the only way back into the iphone is through a reset. This is for security reasons, so no one can ever just "get into" your iPad without your password.

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

You need to have iTunes installed on a computer to do this, so if you don't have it, click here to get it.

  1. Open the iTunes program on the computer.
  2. Connect your iphone to your computer via the USB cable.
  3. While your device is connected, follow this step:
    • Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
  4. When you see the option to 'Restore or Update' pop up in iTunes on your computer, choose Restore.
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  5. Wait for the process to finish. Then you can setup and use your device.
Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,

Eric

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask AnswersByEric Your Own Question
AnswersByEric
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
5,186 Satisfied Customers
Experience: Over 10 yrs of electronics support and software development.

AnswersByEric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a iPhone 7 about two hours ago it gave me the option
I have a iPhone 7 about two hours ago it gave me the option to upgrade which i agreed to, i was them asked for the password ***** i did but it was the wrong code, I tried again but am now totally conf… read more
John Castle
John Castle
BSC in Computing Network Management and Design
140 satisfied customers
Siri has blocked my iPhone and I can' Use my phone. I don't
use my phone. I don't have a land line and can't talk to my daughter is I need hel[p. How do I disable Siri … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I there i have been forgotten my passcode for my iphone 8
I there i have been forgotten my passcode for my iphone 8 plus and currently using my spare, i am over seas an need to use my main phone, i dont have access to a laptop, please help … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I hit the wrong code on the iPhone and it is now disabled.
I hit the wrong code on the iPhone and it is now disabled. Tried to connect to iTunes on the computer but that didn't help. What do I do to restart the phone? All I can do is receive phone calls. … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I disabled my phone because I forgot my password. How do I
I disabled my phone because I forgot my password. How do I get back?? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Did not get an answer on how to unlock the pass code. I
did not get an answer on how to unlock the pass code. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iPhone want open keeps doesnt recognise my password to
My iPhone want open keeps doesnt recognise my password ***** open or use thumbprint … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Lost my passcode for my phone tried many no luck cannot
Lost my passcode for my phone tried many no luck cannot afford another phone can you help me re set code as I am sure you have it there tried to put in Apple ID will not go through printed lettersw no… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My apply phone frozen. No sure when I last updated message
No sure when I last updated message came on phone and ask for my finger print which I did than to enter my passcode. I started but than realized I had the wrong code. My phone will come on and says phone update than goes to ***** after restarting with the phone numbers showing I cannot call out text comes in but I can't start phone I have the correct pass code now but it won't take it. I have shut the phone off and recharges it. The closes Apple store is almost 2 hours away Can you please help me? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have another iPhone other than the email me I'm using to
I have another iPhone other than the email me I'm using to send this message. My wife uses it. It's a 6, I think. She had to do a hard turnoff. So her thumbprint didn't work and She forgot her passwor… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
IPhone 7+ is disabled and can't connect to iTunes. I turned
iPhone 7+ is disabled and can't connect to iTunes. I turned off Apple Pay, not knowing what it is; could that be the problem? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
New IPAD for Christmas. Turned it off last night and it will
Hi! New IPAD for Christmas. Turned it off last night and it will not let me turn it on using my thumbprint until I enter my passcode. Tried a couple different codes, as I can't remember what it was. C… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My daughter's iphone 5s was stuck with the apple symbol, so
Hi My daughter's iphone 5s was stuck with the apple symbol … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Last night my phone prompted me to do an upgrade, I was so
Last night my phone prompted me to do an upgrade, I was so tired and just said yes.... when the upgrade finished I was prompted to answer questions... I was asleep and remember trying to answer them b… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I purchased a new iPhone 7 last week. Last night I entered a
I purchased a new iPhone 7 last week. Last night I entered a lock passcode just before I went to bed. Guess what I can't remember! … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an apple iPhone 5. The screen went super large. I
I have an apple iPhone 5. The screen went super large. I can't log off or get into with code because numbers etc are huge. I wanted to shut it down but can't do that either. Can you assist me?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone is not accepting my thumb print which I just put
my iPhone is not accepting my thumb print which I just put in this morning. I do not know my password ***** ID number. I'm knew at this. I can't use my phone.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My Iphone 4 is locked and I cant put the passcode in. My
My Iphone 4 is locked and I can't put the passcode in. My grandson pushed vlingo, I think, because it continues to make comments about text fields not being filled in.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x