Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am using Skype and it was working just fine till couple of…

Customer Question
I am using Skype...

I am using Skype and it was working just fine till couple of days before all of a sudden I have the voice breaking issues

Technician's Assistant: When did you last update Skype?

Very recently

Technician's Assistant: What have you tried so far with your Skype?

I did try resetting the audio video settings tried doing the test skype call

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I think thats it and aah yes i am using skype on MAC

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 hours by:
12/31/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

For security purposes please respond with the answer to 4 + 3 = ?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Iphone7 just cuts out on occasion, especially in phone
iphone7 just cuts out on occasion, especially in phone conversations -- screen goes blank and audio disappears, then either screen comes back and audio returns, or phone ends call -- during other func… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My Mac cant detect a sound when I do video calling. It can
Hi, My Mac cant detect a sound when I do video calling. It can play a song or video but when I call someone from my skype or Facebook, I cant hear their voice, I cant even hear the ringing tone either… read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
i have another issue. My skype was working fine and a week
i have another issue. My skype was working fine and a week ago when I make a call the other end cannot hear me. I tried seeing how to check the volume on the microphone but am totally lost Thanks Lynn… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have recently purchased an i mac computer, but upon trying
I have recently purchased an i mac computer, but upon trying to set up a Skype account I can get no response on the voice test call.… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
My internal microphone on my Macbook Air is not working after
My internal microphone on my Macbook Air is not working after I got a new hard drive and installed a new OS (first lion, then during mike trouble shooting, mountain lion). I took it back to the repair… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Placed video call to friend. When connected, he was unable
Placed video call to friend. When connected, he was unable to hear my voice. I could see and hear him. I tapped the space bar, no change. Called him on cell phone and repeated call up process successf… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Hi, My Skype doesnt start. Ive tried re-installind several
Hi, My Skype doesn't start. I've tried re-installind several times, even re-installing my OSX Leopard, tried to repair disks, emptied all trash, all to no avail. It just flickers once after my click a… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Im having trouble with both audio and video. In my access
I'm having trouble with both audio and video. In my access to preferences, video appears and the Webcam will light up. When I go back to the contact I lose audio so he can not hear me. Also I,m not su… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I configured sound in prefs, computer and skype, also midi.,
I configured sound in prefs, computer and skype, also midi., according to directions. Hours and hours. No sound out put but static and my voice faintly in the back round. musician friend used garage b… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
i am trying to vid chat with my friends. they cant hear me,
i am trying to vid chat with my friends. they cant hear me, i hear them fine. i also hear all of my other computer sounds fine. i have rebooted, reset the harddrive and now im at a loss.… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
every few minutes audio goes to mute on its own ---click on
every few minutes audio goes to mute on its own ---click on unmute comes on for a few more minutes and then goes off again… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My Skype test call works, and Skype video works, but when I
My Skype test call works, and Skype video works, but when I "Call phones" on Skype, I can hear them but they can't hear me. This happened, then fixed itself, then happened again.… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Ive been using Skype and it has been working fine. Now all
I've been using Skype and it has been working fine. Now all of a sudden my daughter is not able to hear me. I can hear her perfectly. I've checked volume and even all the way up she hears nothing.… read more
Ben Snyder
Ben Snyder
PhD Student
Master\u0027s Degree
11 satisfied customers
I am trying to use skype. I can hear the caller, but caller
I am trying to use skype. I can hear the caller, but caller cant hear me. I am using a Macbook pro?… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
i just installed eye ball and downloaded skypes for my mac
i just installed eye ball and downloaded skypes for my mac os x version 10.5.6 i dragged the download to applications. what exactly do i do with the computer to get everything to work? thank you very … read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I have mac with tiger. skype test call reads recording error,
I have mac with tiger. skype test call reads recording error, I have DSL,skype can't help Embarq can't help can U help PLEASE.… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I have Skype downloaded to my Mac iBook G4. I can hear the
I have Skype downloaded to my Mac iBook G4. I can hear the people I call but they cannot hear me. The volume is maxed out. I dont know how to fix this, please help me. Thank you.… read more
Dave Huber
Dave Huber
Head IT Tech
Master's Degree
52 satisfied customers
When Im talking the reception is fragmentedand the party Im
When I'm talking the reception is fragmentedand the party I'm talking to cannot hear me very well. Skype says I need to correct something in audio but since the reception is choppy and barely underest… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x