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I sync'd total music no problem, BUT --i am having a problem…

Customer Question
I sync'd total music...

I sync'd total music no problem, BUT --i am having a problem transferring my playlists from laptop to my iphone 7.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Telstra g4

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

The phone is new [6 weeks] -- back then i downloaded total music approx 4000 tunes, 2 days ago i tried to add playlists, using info off web, but not successful. i used apple instruts but not Iphone 7 specific.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

When iphone is connected, the "music" window has "playlists" greyed out.

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
12/31/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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