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I received a new ipod for Christmas having trouble finding…

Customer Question
I received a new...

I received a new ipod for Christmas having trouble finding the password ***** get in

Technician's Assistant: When did you last change your password ***** Apple ID?

The other night it kept giving number to type in and can't find the paper with the last set of numbers given to me

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how to I go about doing that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I don't think so

Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
12/31/2017
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,631
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Is it the passcode you've forgotten or the password ***** the Apple ID?

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Customer reply replied 6 months ago
I think it is the password ***** the Apple ID
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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Customer reply replied 6 months ago
when will you be available to help with the Secure Remote Assistance, I have been trying several times the last few days with no success on my own
Customer reply replied 6 months ago
ok will try again
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Secure Remote Assistance really won't be helpful in this case because you as account owner must be the one to supply personal details to reset your password. Plus there's no way to Remote into the iPod itself either.

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