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We have an ipad 2 that locked us out because we linked it to…

Customer Question
We have an ipad...

We have an ipad 2 that locked us out because we linked it to "find my phone". We're old and may be getting our userid and or pw wrong. Please help.

Technician's Assistant: When did you last change your password ***** Apple ID?

I'm not sure. It used to be userid***@******.*** and pw 842AcriRd

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 4 months ago.Category: Mac
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Answered in 2 minutes by:
12/30/2017
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,538
Experience: 20+ years in the computer/Mac industry
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Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Customer reply replied 4 months ago
Thanks
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Your Apple ID is normally your email address. You should be able to reset your password ***** the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once you have the ID and password, restart your iPhone and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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Customer reply replied 4 months ago
My device is am ipad2. I've contacted you on my droid.
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

You should do the above from your computer.

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John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,538
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Experience: 20+ years in the computer/Mac industry

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