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I have a Icloud email that will not reset. The Apple ID is a…

Customer Question
I have a Icloud...

I have a Icloud email that will not reset

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

The Apple ID is a different email it will @me Acct

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

iphone I just to iPhone X from 7plus is was fine before I did that

Technician's Assistant: What troubleshooting have you tried?

I have reset password ***** Apple ID

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Rebooted tired to find a way to independently resetting I cloud Acct out side Apple ID rest ?

Submitted: 7 months ago.Category: Mac
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Answered in 6 minutes by:
12/30/2017
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
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Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

If the iCloud account uses a different email address then you must reset that ID's password.

Your Apple ID is normally your email address. You should be able to reset your password ***** the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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