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Chris—just to let you know— the computer is completely

Customer Question
unusable. I worked all night...
Chris—just to let you know— the computer is completely unusable. I worked all night just trying to keep ahead of the process as one screen after another and all my applications froze. I barely got rid of the Yahoo makpeace email account and set up a gmail account in the Facebook category of the Internet accounts screen. You won’t be able to access my computer remotely. Literally, nothing is running. I am going to check with Apple support. Wish me lots of good health for me and my almost dead computer. Thank you for your help.
Submitted: 1 month ago.Category: Mac
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Answered in 5 minutes by:
12/30/2017
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago
Chris Lindsey
Chris Lindsey, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 369
Experience: IT Technician at Tech Amelia
Verified

Good afternoon, my name is ***** ***** I am your Professional Electronics Technician Expert.

Are you able to power down your computer and turn back on?

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Customer reply replied 1 month ago
No—it keeps kicking me off Wi-Fi—I can only turn it off by holding down the on-off button.
Customer reply replied 1 month ago
Under Finder I see some other options in a screen called team viewer. The obstacle I’m dealing with is the spinning wheel is always going. I don’t have much control. I click on log files and a file called TeamViewer showed up. If it’s anything we have to move fast before it greys-out
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

It seems like your computer may need a clean up and a diagnostic which I can do later at your convenience to make sure everything is running good or if it needs attention by me to be cleaned up to run faster.

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Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

If you can somehow get teamviewer up, by looking on finder and open "Applications Teamviewer" then get the ID and password.

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Customer reply replied 1 month ago
I see what I can do
Customer reply replied 1 month ago
ID 372 150 446 PW tyy483
Customer reply replied 1 month ago
I can’t sign In makpeace is disconnected
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

Let me see if I can connect.

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Customer reply replied 1 month ago
I can use the new google email—it will set up a new account and we may loose each other
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

Thank you.

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Customer reply replied 1 month ago
Try new AppleID***@******.***
Customer reply replied 1 month ago
4easeNfun
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

I need you to restart your computer please, it is locked out on me.

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Customer reply replied 1 month ago
It’s up and the screen is waiting ID 372 150 446
Customer reply replied 1 month ago
tw8h83
Customer reply replied 1 month ago
Can you control remotely
Customer reply replied 1 month ago
Do you still need me to shut down
Customer reply replied 1 month ago
TeamViewer screen is open
Customer reply replied 1 month ago
It’s how you got in last
Customer reply replied 1 month ago
What if I checked assign device to account
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

Have you restarted your computer?

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Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

Since we last disconnected?*

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Customer reply replied 1 month ago
The Apple store is actively taking over putting lock on everything
Customer reply replied 1 month ago
You can get in
Customer reply replied 1 month ago
I sent you a message from the session list
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

I am seeing corruptions on your computer, not the Apple store taking over. If you want me to repair your system files and corruption I will need you to accept the remote support please as the cleaning will take about an hour to clean and speed up the computer.

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Customer reply replied 1 month ago
Sure
Customer reply replied 1 month ago
I accept remote support
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

I just sent. Please accept.

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Customer reply replied 1 month ago
Chris I am going to accept remote support. “The corruption” put locks on several menus that,I, as the Administrator of the Apple account would need to access to do any anything — especially make changes to Passwords. The whole thing needs tweaking and I am exhausted from being up for 36 hours— in addition to the hundreds of hours I’ve spent over the past year. Plus you could help me create a list of all I need to do to thoroughly follow up. Besides the locks and blocks, I feel “it’s” presence. Can we have another go at it? Set a mutually agreeable time... not today ... this next week 01/01/18 - 01/07/18. HAPPY NEW YEAR. Can I use the remote offer that is in this linked message? I want to set up an account (after getting a new AppleID WHICH APPLE SUPPORT FOR THE ID WOULD NOT LET ME DO LAST NIGHT BECAUSE OF NOT HAVING A CORRECT PASSWORD ***** THE OLD MAKPEACE EMAIL ACCT and some “Administrator’s” message to them—-and all the recent activity on the account.
Mac Support Specialist: Chris Lindsey, Computer Hardware Engineer replied 1 month ago

Happy New Year.

Yes I am available tomorrow afternoon (1/5/2018) if you want to accept the support.

-Chris

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Mike
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