Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password and can’t seem to get a new one. I

Customer Question
I forgot my password...

I forgot my password ***** can’t seem to get a new one

Technician's Assistant: When did you last change your password ***** Apple ID?

I can’t remem

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, I tried and they phone me with a number that I key in and then it asks me to enter my password ***** I have forgotten

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I don’t think so

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/30/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

If this was helpful please take a moment to rate my service with the stars located on the top right of the question page.

Can't find it? Here’s How.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
2,470 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot my password and now I can't use most of my apps. I
I forgot my password ***** now I can't use most of my apps … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I know my Apple ID I just can't remember the password I have
I know my Apple ID I just can't remember the password ***** have it written down somewhere I can't seem to find a book that it's written noon. It's asking me to put the phone number I had associated w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My IPad has been locked up and I can't remember my password.
My IPad has been locked up and I can't remember my password. Help! … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I have tried to reset my password as the password I had
I have tried to reset my password ***** the password ***** had recorded would not work. I left it overnight twice and now I get the message I have tried too many times so think I must be locked out co… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't get into my apple account, need password, have
I can't get into my apple account, need password, have followed reset password ***** can't reset acct. therefore can't receive or send email … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I don't know my password and the phone number they have on
I don't know my password ***** the phone number they have on file is not correct or it's so old I do t remember it when I signed up. So I can't change it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't get Apple TV to accept my password for Itunes. I
I can't get Apple TV to accept my password ***** Itunes. I think my husband changed it a couple times tonight. I had to get in the App Store earlier and was able to do it but when he used same user na… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't remember my Apple ID or password. What do I do? I
I can't remember my Apple ID or password. What do I do? I have a code for revising but nothing seems to work. My code for revising was 17745 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't seem to buy anything in game and it tells me to
I can't seem to buy anything in game and it tells me to contact support for it … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Change bed my carrier and need to retrieve user name an
Change bed my carrier and need to retrieve user name an password … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I can't remember my password. iPhone 8 + I had to take to
I can't remember my password. iPhone 8 + I had to take to university pc care, but the can't continue with the work order without the password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't log on because I have tried to many times and am
I can't log on because I have tried to many times and am locked out … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Can't remember my password ..Apple ID. IPhone 6. Don't
Just today .. doing updates and it's stuck.. asking for Apple ID .. I know that but can't remember password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Forgot Apple ID and password so can't get in to my account.
Forgot Apple ID and password ***** can't get in to my account … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Forgot iTunes password. Don't know. I can't text on my iPad
I can't text on my iPad because it asks my iTunes or Apple passsword and it seems what I remember isn't right … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Once again I have lost or forgotten my password. I had reset
Once again I have lost or forgotten my password. I had reset it yesterday with a temporary and now can't get into my mail. The help screens want to send me a temporary to my email address which I can'… read more
Mr.Med
Mr.Med
1,184 satisfied customers
I am locked out of App Store. I can't remember my password
I am locked out of App Store. I can't remember my password ***** passcode for my iPad and can't het it reset. Help I'm 71 years old … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iphone 4 has gone grey and is asking for language,
Hi there, my iphone 4 has gone grey and is asking for language, country, network etc and I can't go out of it and use my phone at all....… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x