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My daughter's ipad was disabled so I tried to connect to…

Customer Question
Hello! My daughter's ipad...

Hello! My daughter's ipad was disabled so I tried to connect to iTunes and it says unknown error occurred(###) ###-####

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Hmm... whatever it came with stock - two years ago? I'm sorry, I don't have a direct answer

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

She just told me about it today. So far I just tried connecting to iTunes and it didn't work

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 1 month ago.Category: Mac
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Answered in 2 minutes by:
12/30/2017
Mac Support Specialist: John T. F., Apple Consultant replied 1 month ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,324
Experience: 20+ years in the computer/Mac industry
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Mac Support Specialist: John T. F., Apple Consultant replied 1 month ago

Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > “App Store” ( or Software Update for older OS X releases) > "Check now" to get the latest version for their system in most cases.)

-> Open iTunes on your computer and connect the Apple device directly to it

-> Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off).

-> Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

-> Release the sleep/wake button but CONTINUE to hold the home button, until...

-> iTunes should alert you it’s detected a device in recovery mode, click OK and continue along for the restore.

Note: it may ask whether you wish to restore a backup from iTunes or from iCloud. You should use which ever has the latest backup of your personal data.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,324
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Experience: 20+ years in the computer/Mac industry

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