Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

IPhone is in disable mode and it wont come out of it. I have…

Customer Question
iPhone is in disable...

iPhone is in disable mode and it wont come out of it

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I have apple 7+

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It has beenwell over 24 hrs

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't rember my access code

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
12/30/2017
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

The following procedure is a special device firmware update mode. It will erase your Apple device, remove any passcodes, and then re-sync user data once it is done (provided you have a backup of some kind).

Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > “App Store” ( or Software Update for older OS X releases) > "Check now" to get the latest version for their system in most cases.)

-> Open iTunes on your computer and connect the Apple device directly to it

-> Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off).

-> Hold down the sleep/wake button (on the top) AND the volume down button (on the left) for 10 seconds

-> Release the sleep/wake button but CONTINUE to hold the volume down button, until...

-> iTunes should alert you it’s detected a device in recovery mode, click OK and continue along for the restore.

Note: it may ask whether you wish to restore a backup from iTunes or from iCloud. You should use which ever has the latest backup of your personal data.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
3,637 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,637 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Had to buy new apple iphone (7)... washed my iPhone in
Had to buy new apple iphone (7)... washed my iPhone in washing machine. I can't remember my password. Everyone I try...it won't take. Now we've Tried so many verification codes, I have to wait 24 hrs.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Siri has blocked my iPhone and I can' Use my phone. I don't
use my phone. I don't have a land line and can't talk to my daughter is I need hel[p. How do I disable Siri … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I there i have been forgotten my passcode for my iphone 8
I there i have been forgotten my passcode for my iphone 8 plus and currently using my spare, i am over seas an need to use my main phone, i dont have access to a laptop, please help … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I got a new phone but I cant set it up with all my backed up
I got a new phone but I cant set it up with all my backed up information from iCloud because I cant use the two step verification code. The verification code wont show up on my Mac like it used to in … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have been unsuccessful at retrieving my Apple ID password.
Good Morning. I have been unsuccessful at retrieving my Apple ID password. I have tried various methods and am very frustrated Please Help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Can not add new apps. Iphone 6s. Can not log in. Forgot I'd
Can not add new apps JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Iphone 6s JA: How long has this been going on with your iPhone? What have you trie… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPhone is disabled. 11.2 or 3 am I remember just the 11.
Like 2 hr I trying too unlock my but I change my 4 digit and know I don't remember … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have forgot my log in password. Tried what I thought it
I have forgot my log in password. Tried what I thought it was but now getting disabled for 15 minutes. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Cannot access my itunes accouont. Will not accept the
Cannot access my itunes accouont. Will not accept the password ***** have on file. When I go in and enter my credit card number and phone number, I get told I will get an email in 24 hours telling me … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I changed some settings last night and now my fingerprint
I changed some settings last night and now my fingerprint and passcode won't work. I don't have a computer. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,637 satisfied customers
I am having major problems with my MAC, iPad and iPhone. The
Hello Mike, I am having major problems with my MAC, iPad and iPhone. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I cannot restore my iphone. Not sure is new. 3 days, have
3 days, have tried resetting, turning off and holding down home and power. Says connect to iTunes and then value is missing. was in my bag and managed to do this to itself … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Need a new password. Do not rember. I did today. Resetting
need a new password JA: When did you last reset your username and password? Customer: do not rember JA: Have you installed any updates recently? Customer: yes i did today JA: What troubleshooting have… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
My iPhone 7 is disable after multiple attempts on trying to
Second opinion] My iPhone 7 is disable after multiple attempts on trying to unlock my phone using my6 digit code that I can not remember. I given permission for iTunes to connect to my iPhone but ther… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
We have recovered a lost iphone 5 that belonged to a friend,
hi Mike, we have recovered a lost iphone 5 that belonged to a friend, she has said I can keep it but it has been disabled by telstra, i have her pass code but of course the phone wont accept it, her s… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I forgot my apple id and password I am trying to log into
I forgot my apple id and password I am trying to log into iTunes so that I can fix my disabled iphone … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I got a "apple ID has been disabled" on our apple TV. Went
I got a "apple ID has been disabled" on our apple TV. Went online, reset my apple ID password. Went into iphone settings, changed password ***** Went to the apple TV and entered new password ***** int… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an iphone 4, its just a couple of months old. I suddenly
I have an iphone 4, it's just a couple of months old. I suddenly have several problems with it: first the battery life has suddenly reduced and I'm having to charge is at least twice a day and this is… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x