Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can't get new device set up. Ipod-touch 32 gb. Just bought…

Customer Question
Can't get new device...

Can't get new device set up

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Ipod-touch 32 gb

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Just bought it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Had a nano and trying to upgrade to touch mainly for my music

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/30/2017
Mac Support Specialist: David, Mac Support Specialist replied 6 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,736
Experience: BSc H.Dip Apple Certified Professional
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: David, Mac Support Specialist replied 6 months ago

Do you have iTunes installed on your computer?

What issue are you having setting it up? Does iTunes recognise it?

Ask Your Own Mac Question
Mac Support Specialist: David, Mac Support Specialist replied 6 months ago

Are you having trouble seeing the iPod in iTunes, or adding music to it?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,736 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just got an iPod shuffle for my daughter and trying to
Hi! I just got an iPod shuffle for my daughter and trying to download songs onto it. I'm syncing from my iMac. When I try to add new songs it says I have to turn on iCloud Music Library on my iPod. I … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
i bought an 8 gig ipod maxed out with music from Itunes and
i bought an 8 gig ipod maxed out with music from Itunes and other sources. my computer crashed and i had to reload my windows xp. after re-installing the itunes program i could not sync my ipod with t… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
lost old ipod nano upgraded to a new nano touch need to put
lost old ipod nano upgraded to a new nano touch need to put all ready purchased music on new ipod and i dont know how… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cant get my IPod to shuffle my music. Even the > is missing
I can't get my IPod to shuffle my music. Even the > is missing on the menu beside the shuffle option. It just repeats the same song it lands on over and over. I'm sure it's something I've done to t… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a pair of Skull Candy speakers in my ski helment. I
I have a pair of Skull Candy speakers in my ski helment. I have a 16gm Ipod touch and an Ipod Nano and I cannot get the pause button or the forward or reverse button to work. Just plays music. How do … read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
can download apps and audiobooks to computer, but cannot move
can download apps and audiobooks to computer, but cannot move the apps and audiobooks to the ipod.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I got a new computer and when I bought an album from iTunes,
I got a new computer and when I bought an album from iTunes, I was asked to reverify my credit card information, which I did. I also change the name from Pat to Patricia, since that is the name on my … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I wish to download music from my non apple Mac computer to
I wish to download music from my non apple Mac computer to a new ipod. Music was downloaded from itunes.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
i have an ipod with about 5 gig of music and videos,i lost
i have an ipod with about 5 gig of music and videos,i lost my library on my computer, can you save what is on my ipod and transfer the songs and video on my ipod to my computer, i know if i sync the i… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Hi-In the Music block, the screen is frozen that displays the following list in the
Hi-In the Music block, the screen is frozen that displays the following list in the "More" choice: Audiobooks Compilations Composers and so on... my music is playing in shuffle mode but I can't forwar… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I just bought a new 6th gen iPod Nano, 16g. As instructed,
I just bought a new 6th gen iPod Nano, 16g. As instructed, I downloaded iTunes 5.0 on my Windows 7 PC and then plugged in the Nano via the USB port. ITunes recognized it, so I clicked on its icon and … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I just got an ipod nano and I have two questions 1. When
I just got an ipod nano and I have two questions: 1. When I sinqued my new ipod, I accidentally had it record ALL tunes on my itunes. I meant to just get the checked music. How do I get rid of the "un… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My huscand had an iPod and then purchased an upgrade. The old
My huscand had an iPod and then purchased an upgrade. The old one is now mine. I need to find out how I can either setup my own account or add my device to his account. My iPod's serial number is7J743… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I am the owner of an I Pod. At Christmas time I downloaded
I am the owner of an I Pod. At Christmas time I downloaded some Christmas songs from CD that I had and put them in a separate playlist. My problem - I love playing my I Pod on the "Shuffle" setting so… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I plugged in my ipod into a new computer to download my music
I plugged in my ipod into a new computer to download my music and it's just saying 'do not disconnect'. It's been like this for 15 mins. Nothing is happening on the computer and when I try and open an… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I cant figure out how to get the screen for syncing my iPod!
I can't figure out how to get the screen for syncing my iPod! Went on iTunes bought 23 songs but when I got off it didn't give me the screen where I could sync to include new songs… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Some of my songs will start playing and then end after only
Some of my songs will start playing and then end after only a few seconds. I bought a new Ipod and it does the same thing? My playlist plays fine from my computer.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have purchased an Ipod nano for my daughter and we have used
I have purchased an Ipod nano for my daughter and we have used a itunes cards and set her up an account, which when we click the Itune and we sign her in it will give us her e-mail and tells up top ri… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x