Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Upon death of my brother i was given his i pad. i dont know…

Customer Question
Upon death of my...

Upon death of my brother i was given his i pad. i dont know how to use it i cant get on

Technician's Assistant: When did you last change your password ***** Apple ID?

I had the unit cleared at apple store

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Dont have that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Any thing would be helpful

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 31 minutes by:
12/30/2017
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,635
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Can you describe in more detail about the issue you are having?

Thanks,
John

Ask Your Own Mac Question
Customer reply replied 6 months ago
my ipad asks me to use an apple id with a password. i have neither
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

...and is this the only thing that appears on screen, which prevents you from accessing any other features of the iPad?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,635 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Iam currently locked out on my apple account, I need to have
Iam currently locked out on my apple account, I need to have it unlocked and reset. I have a # 100572591219 that was given to me for future help. I need to change my security questions, (because I don… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have a new 8 plus and an I pad. A month or so ago I
Hi, I have a new 8 plus and an I pad. A month or so ago I changed my Apple ID on my phone, but I couldn't change it on my iPad for some reason. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My App Store icon shows two updates needed on my I-pad..I
My App Store icon shows two updates needed on my I-pad..I put in the user code (*****@******.***) which it keeps but will not accept my password..so I believe I need a new password ***** … read more
Cris
Cris
60 satisfied customers
From my appointment at n Apple store, I was given another
From my appointment at n Apple store, I was given another Ipad as the current one was not … read more
Mike Taylor
Mike Taylor
160 satisfied customers
Grand son put a passcode on my ipphone 4s and I cant uee the
hey my grand son put a passcode on my ipphone 4s and I cant uee the phone at al I woul like to have I to the rsest to the factory settings … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My wife passed away and i cant get into our i pad to retreve
My wife passed away and i cant get into our i pad to retreve all our pix can u help? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I just had to get a new Iphone 7 and when trying to see if
I just had to get a new Iphone 7 and when trying to see if my contacts and pictures and all came through we noticed that none of the newer number or new photos that i had taken on my 5 week tripabroad… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My late brother's apple id has replaced mine.,Without my
my late brother's apple id has replaced mine.,Without my knowledge I cannot set up my new Smart phone until i can erase his. his phone was purposely destroyed by his son so that even in death my broth… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have and IPAD THAT is asking for my pass word. My husband
I have and IPAD THAT is asking for my pass word. My husband died and the e-mail address doesn't exist now. I cant get into my i pad. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Have a Bauhn laptop wife and son changed the login password
have a Bauhn laptop wife and son changed the login password ***** promptly forgot details. We have tried everything including taking to local comp store who charged $50 and could not open. My son desp… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I made up a gmail account that I don't ever use and cannot
Hi I made up a gmail account that I don't ever use and cannot look at because you have too for an Apple ID and now I cannot remember the password ***** it has so many special things in it the gmail is… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My i pad has its activation lock on. ive tried my apple id
hi. my i pad has its activation lock on. ive tried my apple id but cant remember pass. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I bought my wife an ipad she passed away ive reset it but
I bought my wife an ipad she passed away ive reset it but there is a lock on it what can i do… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
All of a sudden at 7.40 pm EST yesterday my-Pad doesnt
all of a sudden at 7.40 pm EST yesterday my-Pad doesnt recognize my gmail user name or password. So I cannot send or receive email. I am not aware of having done anything.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an apple I pad series 2 I was wondering if I can get
Hi my name is***** have an apple I pad series 2 I was wondering if I can get I Cloud on my pad , I have downloaded it on my computer and when I sign in it tells me I haven't got an iCLOUD ACCOUNT , HO… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
864 satisfied customers
Hi I bouhght a Mac air, i pad and apple phone recently and
Hi I bouhght a Mac air, i pad and apple phone recently and had problems from the start when connecting to the router. In the end managed to get provider (Plusnet) to sort via an old MS lap top. The Ma… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
864 satisfied customers
Hi I need your advice. I purchased an iPad2 some nine months
Hi I need your advice. I purchased an iPad2 some nine months ago and have had problems with it since. I took it overseas with me in September 2011 expecting to be able to read my emails and connect to… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
i have a ipod touch and i created a password 2 nights ago and
i have a ipod touch and i created a password XXXXX nights ago and i made a password XXXXX and i wrote it down and i could not sign in ......... my email [email protected]… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x