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I tried to upgrade and now I can't get into my phone. I need…

Customer Question
I tried to upgrade...

I tried to upgrade and now I can't get into my phone. I need to actually talk to a tech

Technician's Assistant: When did you last change your password ***** Apple ID?

?

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know how. I'm old

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I need help

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
12/30/2017
Mac Support Specialist: David, Mac Support Specialist replied 6 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,736
Experience: BSc H.Dip Apple Certified Professional
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Mac Support Specialist: David, Mac Support Specialist replied 6 months ago

Does your phone ask for a passcode that you cannot remember? Does it say something else on your phone screen at the moment?

Let me know by replying to this message and I will get back to you with more help, many thanks!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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