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I need to delete my passcode. I don’t know it and it’s tying…

Customer Question
I need to delete...

I need to delete my passcode. I don’t know it and it’s tying up my new mini when I try to get in. This is my second mini and the same thing happened with the first and killed it

Technician's Assistant: When did you last change your password ***** Apple ID?

When I got the new mini for Christmas

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Didn’t know it existed

Submitted: 7 months ago.Category: Mac
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Answered in 6 minutes by:
12/30/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,217
Experience: Over 10 yrs of electronics support and software development.
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
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  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
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Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Good morning,

After you read my initial response to you above(please do!), reply and let me know if you mean:

  1. You forgot the PIN and you cannot actually enter/use the iPad and you are locked out
    or
  2. You can use the iPad, but cannot install or purchase anything because you forgot your Apple ID Password
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