Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am new to an apple product. I set up my ipad, but have not…

Customer Question
I am new to...

I am new to an apple product. I set up my ipad, but have not been able to merge my android phone. I do not have the passcode.

Technician's Assistant: What version of Android are you running on your iPad?

S4

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I just got the ipad and did the setup. I need to go through the entire ios process.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
12/30/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This guide should help you get everything resolved.

Please take a moment to rate my service.

Ask Your Own Mac Question
Customer reply replied 7 months ago
Does it cost anything?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

The guide?

Ask Your Own Mac Question
Customer reply replied 7 months ago
No thank you.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I think you are talking about the remote support. Ignore that. It is automated.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This guide should help you get everything resolved.

Please take a moment to rate my service.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

GUIDE

It did not stick last time.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
2,720 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Trying to reset password on apple 5 phone. This is temporary
Trying to reset password on apple 5 phone. This is temporary until new phone comes. It says it has sent notifications to my wife's phone but cannot find information. Help … read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
6 satisfied customers
I need to retrieve my ipad passcode. I didn't write it down.
I need to retrieve my ipad passcode. I didn't write it down. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Need to reset passcode Keep getting error messages with
Need to reset passcode Keep getting error messages with Itunes … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I forgot password on Apple ipad. 3mos ago. I need apple
I forgot password ***** Apple ipad JA: When did you last change your password ***** Apple ID? Customer: 3mos ago JA: Did you try resetting through Apple's online account reset tool? Customer: No JA: A… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
788 satisfied customers
I have a question abour my new ipad.. It will not accept
I have a question abour my new ipad.. It will not accept password. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I'm trying to set up my brand new ipad. apple sent my access
I'm trying to set up my brand new ipad. apple sent my access code to my cell phone which is 2 hours away at my moms house and she is asleep and probably cant figure out my phone anyway. I called in an… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
IPad 2. How do I change my primary iCloud email account? I
IPad 2. How do I change my primary iCloud email account? I don't see a prompt and I long ago lost any password. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I just purchased a refurbished device. I logged on once but
I just purchased a refurbished device. I logged on once but the second time the ipad did not like any of my passwords and kept logging me out for increasing amounts of time. Finally I got the message … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I have an ipad 2 and i dont use i cloud and i must have set
Hi I have an ipad 2 and i dont use i cloud and i must have set up and account becase when i final turned on find my ipad i gt locked out asking for my passcode for Dwight.me.com i dont remember that p… read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I am new to an apple product. I set up my ipad, but have not
I am new to an apple product. I set up my ipad, but have not been able to merge my android phone. I do not have the passcode. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have an older iPad and all of a sudden I am unable to send
I have an older iPad and all of a sudden I am unable to send messages to my daughter who has an android phone. This started as of last Thursday, and prior to that I was able to text her all the time. … read more
Cris
Cris
62 satisfied customers
I'm trying to activate my ipad; however, I get the message
I'm trying to activate my ipad; however, I get the message that the activation server can't be reached. I contacted Bell regarding my Internet service, and they said that my Internet is working well; thus, I should contact Apple for technical support. Please offer possible suggestions for activation. … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
I did an update on my Apple iPad. In process, I reset my
I did an update on my Apple iPad. In process, I reset my password. I went through the steps for resetting. Now I-pad is locked at a screen telling me to update my password ***** Now does not accept my… read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I use ipone 6s and currently upgrading software. I feel my
I feel my phone has been hacked. Because my calls, messages and whatsapp conversations are not private anymore. Is it possible to reset the whole phone? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Choose an Expert and type your question here...New mini iPad
Choose an Expert and type your question here...New mini iPad 2. Never synced with computer. Just got WiFi less than an hour ago, then went to my PC to recover a different account but having difficulty… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I can't remember my password to open my ipad. How can I get
I can't remember my password ***** open my ipad. How can I get that? … read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
19 satisfied customers
Trying to set up the new device, Apple iPad Pro 9. 7 trying
Apple iPad Pro 9 . 7 trying to set up iCloud account and user … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
Ir 2 with out using a passcode - can you help me set-up my
ir 2 with out using a passcode - can you help me set-up my ipad to use without a passcode? … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x