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Can’t think of my pass word to unlock my phone. Help me to…

Customer Question
Can’t think of my...

Can’t think of my pass word to unlock my phone

Technician's Assistant: When did you last change your password ***** Apple ID?

Please ,,, help me to unlock my phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don’t know how

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I don’t think so

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
12/30/2017
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 945
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

I will be assisting you with the query and question you have with us.

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Mac Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

Do you have another device or a computer connected to the internet as we need to reset the apple id and password.

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Mike
Mike, Mac Medic
Category: Mac
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