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I changed phones and I lost all my records because my Touch…

Customer Question
I changed phones and...

I changed phones and I lost all my records because my Touch ID didn’t work and I didn’t know my password

Technician's Assistant: What exactly are you having trouble accessing?

Keeper

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

iPhone 8

Submitted: 6 months ago.Category: Mac
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Answered in 6 minutes by:
12/30/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
I just ethe phone and I tried to get in and it said I lost all my data
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Do you have a computer it can be connected too?

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Customer reply replied 6 months ago
I’m not going to pay anymore I will just cancel keeper
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

We are not affiliated with keeper

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Customer reply replied 6 months ago
No thanks
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,365
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hello, I see the previous expert has left the conversation.

My name is***** will try my best to help you with your question.

Please reply and let me know if you still need assistance with this?

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