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My ipad mini won't play videos. Ios11.2.1. I just synced…

Customer Question
My ipad mini won't...

My ipad mini won't play videos

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Ios11.2.1

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I just synced ipad to mac to add more videos and songs. songs updated but videos missing

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I hv tried to reset many times also

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/30/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
i just noticed as I synced to mac
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

What's the error message it is giving you?

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Customer reply replied 7 months ago
just blank screen
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Have you done a full reset?

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Customer reply replied 7 months ago
a few times. still blank screen when i touch on video app; then it exits to home screen
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Is this on videos from safari?

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Customer reply replied 7 months ago
nope. uploaded videos
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Ahh, from were?

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Customer reply replied 7 months ago
all previous videos and even those purchased from itunes
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can I connect and have a look?

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Customer reply replied 7 months ago
how?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Via remote connection

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