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My Apple TV keeps asking for authentication code as far as I…

Customer Question
My Apple TV keeps...

My Apple TV keeps asking for authentication code as far as I know I have never had one and can’t even guess what it might be

Technician's Assistant: When did you last change your password ***** Apple ID?

Can’t remember but it was recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don’t know how to do that. I am not over skilled in computer skills

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

That should,hopefully, be enough but if not I can always get back to you

Submitted: 1 month ago.Category: Mac
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Answered in 40 minutes by:
12/30/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 1 month ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,235
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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