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I've changed a setting, I think, and cannot find my personal…

Customer Question
I've changed a setting...

I've changed a setting, I think, and cannot find my personal facebook acccount, and I don't remember my password.

Technician's Assistant: When did you last update Facebook?

Not sure

Technician's Assistant: What have you tried so far with your Facebook?

I cannot get into it at all. I've tried to hit the fb icon at top left, but it just won't come up like it used to.....& I cannot get to messenger.

Submitted: 6 months ago.Category: Mac
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Answered in 23 minutes by:
12/30/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
2 days
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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