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I'm just trying to recover my password. Here is the problem.
Here is the problem. I am charged .99 a month for extra ICloud storage. In Maybe Nov or Dec my expiration date expired. I had to give née expiration date or maybe lose my photos. What I thought was my password *****'t work. I tried to change my password ***** as I went thru the steps, apple would send me a verification code to use. I'd put it in immediately and would get a message saying the code was invalid. This happened over and over with the code being called invalid each time. I took the phone to my daughter and she somehow got the new expiration date of the credit card in. But I still didn't have a new password. But that was ok because I never buy anything from apple and it wouldn't be a problem til the new credit card was ready to expire, which wouldn't be for years. Then, wouldn't you know it, I was in the hospital and the new card came up missing. I had to cancel the card, which I'd had for years, and get a new #. Well, that started the entire process all over again. With apple telling me the verification code they had just given me was invalid. Repeatedly. So I've been waiting 2 weeks for this message to begin recovery. And this is where I am. … read more
TD White
TD White
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I've just received an email advising that my Apple ID has
I've just received an email advising that my Apple ID has been suspended. I am being asked to input my info again, including my credit card information. Is this email legitimate and why has my ID been… read more
Cris
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I need to upgrade from os x 10.7.5 to 10.11. It just says in
I went to the apple store and downloaded 10.11.1 and it said that i need to downloads 10.11 . my question is can I go straight from 10.7.5 to 10.11? and can I get it at the apple store? … read more
Ashik
Ashik
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We need to update the old mac to support the wacom tablet my
we need to update the old mac to support the wacom tablet my daughter got for chrissy … read more
robert
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Apparently my apple password has been compromised and is
apparently my apple password ***** been compromised and is being used to purchase various itunes products.… read more
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I receive the following message when I open the internet, it
I receive the following message when I open the internet, it has been displaying for some time: "This computer will soon stop receiving Google Chrome updates because Mac OS X 10.6, 10.7 and 10.8 will … read more
Michelle
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I have an older MacBook (purchased in 2009) and it's
Hi, I have an older MacBook (purchased in 2009) and it's running on Mac OS X version 10.6.8 snow leopard. I've backed everything up to an external hard drive and reset so it has a good amount of space… read more
Ashik
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I have Mac OS X 10.6.8 on a Macbook Pro 15 2010 4gb ram, 320gb
I have Mac OS X 10.6.8 on a Macbook Pro 15' 2010 4gb ram, 320gb hdd. trying to upgrade to Mac Os X Mavericks and when i go to the app store to upgrade it says "We could not complete your purchase. OS … read more
Mike
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Itunes says I cant make a purchase. I have changed all the passwords
Itunes says I can't make a purchase. I have changed all the passwords on computer, ipad, Iphone and icloud..… read more
Daniel
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hello, Im trying to install ibook author and everytime I download
hello, I'm trying to install ibook author and everytime I download it says OXS 10.7 and higher is needed... and I did download it.. but my comp says mcintosh hd....… read more
Vinod Menon
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I downloaded the mac osx upd combo 10.7.3 version to be able
I downloaded the mac osx upd combo 10.7.3 version to be able to download quick books [because apparently I have not updated our mac in awhile], after 18 hours of downloading the 10.7.3 version it now … read more
Ashik
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Ive just bought an iphone 5. When I plugged it into my macbook
I've just bought an iphone 5. When I plugged it into my macbook pro (OSX 10.5.8) it said I needed iTunes 10.7. When I looked, it said my iTunes was up to date with something like 10.6. After a bit mor… read more
Ashik
Ashik
Master's Degree
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Trying to upgrade my computer OSX version (currently on 10.5.8)
Trying to upgrade my computer OSX version (currently on 10.5.8) but when trying to get ITunes 7.0 it tells me I need 10.6 or later. Trying to get it but don't know how after trying to get the Mac Stor… read more
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I have a MACBOOK and an iphone (4s). Ive recently installed
I have a MACBOOK and an iphone (4s). I've recently installed "Find my iPhone" on my iphone, but when I go to the System Preferences on my Macbook to look for iCloud (which I imagine I have to do in or… read more
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I have tried to upgrade my imac which I bought in 2006 to Mountain
I have tried to upgrade my imac which I bought in 2006 to Mountain LIon. I have snow leopard on it, and my OSX version is 10.6.8. However I keep getting a message saying this computer is not compatibl… read more
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Hello! My name is Igor! Ive problem to instal OS X Lion over
Hello! My name is Igor! I've problem to instal OS X Lion over Snow Leopard. I think some thing with my system.… read more
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I am new to apple - I bought an Iphone4 a couple of days ago
I am new to apple - I bought an Iphone4 a couple of days ago and I'm frustrated with my ability to create an apple ID. My email [email protected] and that's what I've entered but the system keeps telli… read more
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Vinod Menon
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My husband and I both have separate itunes accounts on my imac.
My husband and I both have separate itunes accounts on my imac. HOwever, I am getting his songs onto my account -- especially the ones that he purchases. My side is all mixed up with his songs.… read more
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

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20+ years in the computer/Mac industry

David

David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

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888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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