Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I want to correct my Apple ID for when I want to download…

Customer Question
I want to correct...

I want to correct my Apple ID for when I want to download something.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I pad

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

3 days I haven’t tried anything yet

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

What should I dont

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
12/30/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't get the Touch ID to work when I want to get a new
I can't get the Touch ID to work when I want to get a new series of puzzles … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
When I want to play games on pogo my pad says I must have
When I want to play games on pogo my pad says I must have adobe & says not available on this ipad. I have an iPad much older & pogo works great! Can you help me? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
When I go to purchase something on my apple account, like
When I go to purchase something on my apple account , like rent a movie, it won't let me do so … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
How do I get a refund for i-tunes? I have used it once when
How do I get a refund for i-tunes? I have used it once when I first got it back in March and they keep billing me … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
Wants to know my Apple Password. I Pad. Haven't been using
Haven't been using Apple for a long time, and don't know my Password ***** … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My i pad was reformatted and now i have to follow the
my i pad was reformatted and now i have to follow the prompts on my i pad and when i get to a certain part it ask for my 5s iphone 4 number passcode and i don't know it i guess because the 1 i thought… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I forgot my password for my I pad, I haven't used it in
I forgot my password ***** my I pad , I haven't used it in while the last password ***** remember was 0145 … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I set up a new iPhone for an employee using my info and now
I set up a new iPhone for an employee using my info and now she's getting all of my text messages … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Want to change my Apple ID I've never had a password. I
Want to change my Apple ID I've never had a password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Its A password reset issue..my accounts are slowly
its A password ***** issue..my accounts are slowly converting to an old Apple ID (a hotmail account from 10 years ago and I can't retrieve the password). The login ID I've used for the past 10years is… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I don't remember my password for iTunes. Can you tell me
I don't remember my password ***** iTunes. Can you tell me what it is … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I want to change my Apple ID and I do not remember my
I want to change my Apple ID and I do not remember my password … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I need to reset my password and haven't been able to doit.
I need to reset my password ***** haven't been able to doit … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I'm locked out of my account because I forgot my password. I
I'm locked out of my account because I forgot my password … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I've received an email requesting I reset my Apple ID
I've received an email requesting I reset my Apple ID password. Case(###) ###-#### Is this correct. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
It says that I enable two-Factor Authentication, I really
it says that I enable two-Factor Authentication, I really don't want to have it, so what should I do? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
721 satisfied customers
I would like to know if I can use a different Apple ID to
I would like to know if I can use a different Apple ID to each apple I pad I have with also different passwords because last time I lost myale I pad The apple I d was still the same can I get change a… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My wife and I just purchased two I phones to replace her iphone
My wife and I just purchased two I phones to replace her iphone 4 and my iphone5.we also purchased a new i pad. Originally I had an iphone and ipad. when she bought her the i phone 4 it was downloaded… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x