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I had to check in 3 times to use passcode. Last week. But on…

Customer Question
I had to check...

I had to check in 3 times to use passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

Last week

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but on iPhone the same thing happened. I know another person is using my account

Submitted: 6 months ago.Category: Mac
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Answered in 50 minutes by:
12/30/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Please give me more details.

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