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Took my Mac book Pro to apple store genius bar 12/27. Good…

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Took my Mac book...

Took my Mac book Pro to apple store genius bar 12/27. Good help. changed all my passwords, solved a problem and updated my operating system.. Now I can't get or sent e-mails because Comcast won't recognize my password. Called Comcast. Can't fix it.

Technician's Assistant: When did you last change your password ***** Apple ID?

Nick at Genius Bar changed them on Dec. 27th

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes. Tried several times.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes. I'm 85 and a bit of a computer klutz.

Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
12/29/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Just to clarify, are you using the Mac Mail app (with the stamp icon) for your emails?

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