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My ipad just requested activation and i don't remember my…

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Hi, my ipad just...

Hi, my ipad just requested activation and i don't remember my apple password. never happened before. i had my iphone in the same room as my ipad when it happened, and made a call on it.

Technician's Assistant: When did you last change your password ***** Apple ID?

No clue

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not yet. is my apple id my email address?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

How do you connect? this way, online?

Submitted: 6 months ago.Category: Mac
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Answered in 4 minutes by:
12/29/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Note: Your Apple ID is normally your email address which is associated with the apple.

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Customer reply replied 6 months ago
it would be***@******.***
Customer reply replied 6 months ago
it would be***@******.***
can you see this?
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Do you have any active phone number which ends with ‎(•••) •••-••26?

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Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened.
Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened. should i go to an apple store?
Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened. should i go to an apple store? you there?
Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened. should i go to an apple store? you there? hello?
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

I do understand, but I tried to reset your***@******.*** apple ID. But I am getting only this message as enter the phone number ‎(•••) •••-••26? Even you can try from your end by clicking the link below: https://iforgot.apple.com/password/verify/appleid

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Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened. should i go to an apple store? you there? hello? Wait, it is(###) ###-####
Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened. should i go to an apple store? you there? hello? Wait, it is(###) ###-####Didn't think of my cell phone number, sorry about that.
Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened. should i go to an apple store? you there? hello? Wait, it is(###) ###-####Didn't think of my cell phone number, sorry about that. should i go in the forgot.apple or are you working on it?
Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened. should i go to an apple store? you there? hello? Wait, it is(###) ###-####Didn't think of my cell phone number, sorry about that. should i go in the forgot.apple or are you working on it?
please let me know.
Customer reply replied 6 months ago
it would be***@******.***
can you see this? Don't think I have ever had that number. Note this ipad was purchased about 10 years ago and this is the first time happened. should i go to an apple store? you there? hello? Wait, it is(###) ###-####Didn't think of my cell phone number, sorry about that. should i go in the forgot.apple or are you working on it?
please let me know. went in and changed it.
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

I have sent you a reset request to your phone. You can now reset your password ***** your iPhone. A message with instructions has been sent to iPhone (iPhone 6 Plus).

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Customer reply replied 6 months ago
Are you in Irvine? I just changed it online. how do i correct, now asking for apple id verification code
Customer reply replied 6 months ago
Are you in Irvine? I just changed it online. how do i correct, now asking for apple id verification code. Help!!!
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

No, I am not in Irvine. May I know whether you have resetted the apple ID password? If you changed the password. Could you please tell me whether your apple ID is working properly?

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Customer reply replied 6 months ago
Are you in Irvine? I just changed it online. how do i correct, now asking for apple id verification code. Help!!!
ipad wants an apple id verification code, says sent to my iphone. nothing there. iphone asks if someone in irvine is trying to get into my phone.
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

I am sorry, I am not sure about the why nothing received in your Iphone. In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Customer reply replied 6 months ago
Are you in Irvine? I just changed it online. how do i correct, now asking for apple id verification code. Help!!!
ipad wants an apple id verification code, says sent to my iphone. nothing there. iphone asks if someone in irvine is trying to get into my phone. i will change my password ***** apple.
Customer reply replied 6 months ago
Are you in Irvine? I just changed it online. how do i correct, now asking for apple id verification code. Help!!!
ipad wants an apple id verification code, says sent to my iphone. nothing there. iphone asks if someone in irvine is trying to get into my phone. i will change my password ***** apple. think I am in now. thank you.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Are you still in need of help. I think I might be able to help you from here.

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Customer reply replied 6 months ago
Thanks, ***** ***** I’m good. Will let you know if I still need your assistance.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Thank you!

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