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I have an iPad mini that is about four years old. My wife…

Customer Question
I have an iPad...

I have an iPad mini that is about four years old. My wife uses it and is satisfied. However, it will not upload an operating system greater than IOS 9, updates apps to the latest version and is very slow compared to my IPad Air 2. Can a new battery help?

Technician's Assistant: What version of iTunes are you using to sync your iPad?

Where do I find this?

Technician's Assistant: The Mac Technician will be able to walk you through that. When did you last reboot?

I do not know. It was last backed up 12/22/17.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Noq

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Can you tell me the model number of your iPad please?

Tap Settings > General > About

Look for "Model"

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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