Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

With the new system i cannot find my contact list, talk to…

Customer Question
With the new system...

With the new system i cannot find my contact list, talk to my friends - they cannot hear me - everything is messed up now!!!

Technician's Assistant: What computer or device has sound issues?

I am using a Mac

Technician's Assistant: What Operating System (OS) are you running on your Mac?

OSX10.9.5

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

A week ago it was still the old system - i was traveling and yesterday when i tried to reach a friend I found that everything has changed and I have problems finding my way to my contacts??? where is the list?? and then when I finally find somebody they cannot hear me!!

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Where is the messaging now?

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
12/29/2017
Mac Support Specialist: John T. F., Apple Consultant replied 1 month ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,301
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 1 month ago

What model of Mac do you have?

John

Ask Your Own Mac Question
Customer reply replied 1 month ago
OSX10.9.5
Mac Support Specialist: John T. F., Apple Consultant replied 1 month ago

No, I'm asking about the Mac hardware itself. Is this a MacBook, MacBook Pro, iMac, etc...

Ask Your Own Mac Question
Customer reply replied 1 month ago
I have an IMac - why can you not remote fix - and what is the problem?
Mac Support Specialist: John T. F., Apple Consultant replied 1 month ago

Another expert may pick up the request for Remote service. In the meantime I am happy to continue helping you.

However, first, to clarify I need to know what app specifically you are looking for... Are you looking for FaceTime (video / audio chat) or is it Messages (text messaging)?

Ask Your Own Mac Question
Customer reply replied 1 month ago
No - it is skype - used to work well for me but now that skype is part of Microsoft it is all messed up.
Mac Support Specialist: John T. F., Apple Consultant replied 1 month ago

Ok, and are you able to start the Skype app without problem - it's only using it where you have an issue?

Ask Your Own Mac Question
Customer reply replied 1 month ago
I down loaded it and it sort of seems to work and the i cannot find the contact list, people cannot hear me, and i cannot find how to send a message..........
Customer reply replied 1 month ago
Hey John T.F. where are you?
Mac Support Specialist: John T. F., Apple Consultant replied 1 month ago

Thanks, ***** ***** are indeed able to run the app, it doesn't sound like a Mac problem specifically. I am an Apple Expert and so will opt out so an expert better suited to Skype concerns can handle this question. When one becomes available, they will contact you.

Please do not reply back until you hear from them as it may delay the transition.

Thanks and good luck!

John

Ask Your Own Mac Question
Mac Support Specialist: Jason Jones, Mac Technician replied 1 month ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 17,651
Experience: Several years of supporting Mac systems.
Verified

Hello,

Do you wish to continue working on this problem right now or at a later time?

Thank you,

***** *****

Ask Your Own Mac Question
Mac Support Specialist: Jason Jones, Mac Technician replied 1 month ago

I tried accepting your remote request, but there was a problem.

I am sorry to report, but it appears that your bank or credit card company is blocking the payment. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I cannot call the bank now - it is 5:30PM - so let me cancel this effort now - it has been truly frustrating - working with your company -
Mac Support Specialist: Jason Jones, Mac Technician replied 1 month ago

Do you wish to continue later?

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,301 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Do I need a phone number to use FaceTime on my Mac? I have a
Do I need a phone number to use FaceTime on my Mac? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Facetime on mac mini cant see other person. 11 (i think)
Connected to new big screen tv a few weeks ago and it worked. Now, negative pic of me only … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I am not able to receive FaceTime. It's a MacBook. It's been
i am not able to receive FaceTime JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: It's a MacBook JA: How long has this been going on with your MacBook?… read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
Trying to facetime with a friend and there is no icon isnt
trying to facetime with a friend and there is no icon isnt working … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
Im trying to activate my FaceTime after resetting the main
Hello. Im trying to activate my FaceTime after resetting the main password. It did not work last pm when I entered the new code? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I need a password to be able to use Facetime. I do not know
I need a password ***** be able to use Facetime JA: When did you last change your password ***** Apple ID? Customer: I do not know JA: Did you try resetting through Apple's online account reset tool? … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Lost FaceTime capacity on I phone. Seems I restricted it by
lost FaceTime capacity on I phone. Seems I restricted it by accident and I need a code to unrestricted it but I can't remember code. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I have an IPhone 6 and I cant get my facetime to connect.
I have an IPhone 6 and I cant get my facetime to connect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
The Facetime icon is missing from my phone. How to find it?
the Facetime icon is missing from my phone. How to find it? … read more
Cris
Cris
58 satisfied customers
My Facetime worked fine for years and the past month it
My Facetime worked fine for years and the past month it started failing when I or the other party accept the call. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I am trying to install duo FaceTime on google on my iPad but
I am trying to install duo FaceTime on google on my iPad but am not at my home for 6 months so need a verification code emailed to me for my home phone number … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I've lost my FaceTime. please help me get it back. It's my
I've lost my FaceTime. please help me get it back. It's my son's birthday & I'm in Mass. and he and family are in Cal. … read more
John T. F.
John T. F.
Apple Consultant
3,301 satisfied customers
Forgot password can't ign in. Facebook and facetime. Sorry
Forgot password *****'t ign in JA: What exactly are you having trouble accessing? Customer: Facebook and facetime JA: When did you last update Facebook? Customer: Sorry can't remember JA: What have yo… read more
Moses C
Moses C
Bsc
406 satisfied customers
I am on holidays and need to use FaceTime and can't get past
I am on holidays and need to use FaceTime and can't get past iTunes password. I have spent hours on phone to set one up and thought it right but no go. What can I do … read more
Mr.Med
Mr.Med
975 satisfied customers
Just went to sign on to FaceTime. Got msg saying I need to
Just went to sign on to FaceTime. Got msg saying I need to put in new Apple ID or password. Cannot do it unless I go to Apple I'd.com … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
56 satisfied customers
When I FaceTime the receiver is not able to see me.
When I FaceTime the receiver is not able to see me. Sometimes the green light is only have visible. Your help will be appreciated. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
Whenever im on facetime with someone, their screen turns
whenever im on facetime with someone, their screen turns black and i cna't see them … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
Will not come on, spectrum, no wason facetime hungup toplug
no wason facetime hungup toplug in charger now won't come on … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x