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I just got an iPad Pro, 13" screen. I stupidly forgot my…

Customer Question
Hello-I just got an...

Hello-I just got an iPad Pro, 13" screen. I stupidly forgot my access code ao am locked out. What can I do?

Technician's Assistant: When did you last change your password ***** Apple ID?

I just changed my Apple password, but that is not the problem. I am locked out of my iPad.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, how do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Cannot think of anything.

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
12/29/2017
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,266
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Is it asking for the Passcode (4-digit / 6-digit)?
Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

Please try the following fix:

  1. Open the iTunes program on a Windows or Mac computer computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
    http://www.apple.com/itunes/download/
  2. Connect the iPad to your computer with the iPad's USB cable.
  3. On the iPad, press and hold the Home button and the Power button at the same time.
  4. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  5. Click Restore and confirm / continue.
    ; Note: You can click on the small down arrow icon (or small circle icon) at the upper right corner in the iTunes program in order to see the download progress.

; Note: The steps must be done correctly; you may have to try a couple of times.

- If needed, please watch video instructions at the website below:

http://www.youtube.com/watch?v=x6FSHAp6fvk

- Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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