Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot download an app the iphone says apple id is

Customer Question
I cannot download an...

I cannot download an app the iphone says apple id is disabled?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

10.3.3

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

We reset the apple id and security settings

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The user never set up an passcode on the phone but it is now set up

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 23 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Still same message
Customer reply replied 6 months ago
Already paid $30.00
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Ok. The next step is to call the Mac Genius Support Line. ‭(866)(###) ###-####

Ask Your Own Mac Question
Customer reply replied 6 months ago
I received no satisfaction and mu issue was not resolved by your work group. I am requesting a refund or cancellation of all charges.
Customer reply replied 6 months ago
The case number ***** 18308975-710.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I will submit the refund now.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
2,470 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iphone asked me for the passcode but I have not used the
my iphone asked me for the passcode but I have not used the passcode in a very long time but my fingers, so I was locked out I keep trying and trying so Im now locked out for 1 hour I do not want to t… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My I phone 6 will not accept my passcode it is not taking
my I phone 6 will not accept my passcode it is not taking ANY CODE AT ALL … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I there i have been forgotten my passcode for my iphone 8
I there i have been forgotten my passcode for my iphone 8 plus and currently using my spare, i am over seas an need to use my main phone, i dont have access to a laptop, please help … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
The watch wouldn't take the last digit of the password. Now
The watch wouldn't take the last digit of the password. Now it says too many attempts. I have done a herd reset. I have also gone to the phone and tried to rest with no luck. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Need to reset passcode Keep getting error messages with
Need to reset passcode Keep getting error messages with Itunes … read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
My IPhone Will not let me get into my Apple Store account,
My IPhone Will not let me get into my Apple Store account , It keep telling me that my Apple ID has been Disabled. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
I can unlock it with my passcode and then it says I setup my
I can unlock it with my passcode and then it says I setup my iPhone 4 find my iPhone and I do not even have an iPhone … read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
My iPhone 6 was locked with a four digit code now it wants a
My iPhone 6 was locked with a four digit code now it wants a six digit code which I never set up. Connected the phone to iTunes and now it disabled connect to itunes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Cannot get my iPhone to accept my 6 digit passcode to update
cannot get my iPhone to accept my 6 digit passcode to update payment method for 50gb iCloud storage. I enter it, and it then gives a new screen with empty fill boxes for the the digits. Does not say i… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
To many passcode attempts Reset Apple watch and pair again.
To many passcode attempts Reset Apple watch and pair again … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
After updating my iPhone, I entered a passcode and I forgot
after updating my iPhone, I entered a passcode and I forgot my passcode can you help me get in to my iPhone? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My Apple ID has been disconnected. IPhone 7 plus. For about
For about month. I've got on my settings and tried to fix it there. I'm not very good at fixing cell phones!! Lol … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My iPad was on an account in my husband's name, his iTunes
My iPad was on an account in my husband's name, his iTunes ID … read more
Cris
Cris
60 satisfied customers
Last night my phone prompted me to do an upgrade, I was so
Last night my phone prompted me to do an upgrade, I was so tired and just said yes.... when the upgrade finished I was prompted to answer questions... I was asleep and remember trying to answer them b… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My granddaughters iphone 5c was lost almost a year then it
My granddaughters iphone 5c was lost almost a year then it was found, but we cannot remember her password. I have already had it fixed from the disabled part when we entered the wrong name and passcod… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an iPhone 5 with the latest iOS. As of today, I'm
I have an iPhone 5 with the latest iOS. As of today, I'm unable to make a purchase from the iTunes store or App Store. I'm getting a message that my password ***** user ID is incorrect. Both are corre… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iphone 5e and it is disabled because I changed the
I have an iphone 5e and it is disabled because I changed the passcode and I don't remember the code so I am locked out.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
IPad has never been hooked up to computer and never had a
iPad has never been hooked up to computer and never had a passcode. It is my mom's and it is asking her to 'enter passcode' she does have an iCloud email and an Apple ID. She can't get in. Please help… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x