Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can't seem to changemy ID and passwoed. Tried several times…

Customer Question
Can't seem to changemy...

Can't seem to changemy ID and passwoed

Technician's Assistant: When did you last change your password ***** Apple ID?

Tried several times yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Try this:

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
2,720 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Cannot seem to get on my Mac Pro have put in password so
Cannot seem to get on my Mac Pro have put in password ***** many times that it has shut down and made it so I have to reset having Apple call several times to get the code to reset password ***** then… read more
Harry
Harry
2,179 satisfied customers
I have Iphone 6 and ipad 3. recently my password will not
I have Iphone 6 and ipad 3. recently my password ***** not work and I have tried many, many times to change. I get through the whole procedure and it tells me that I should receive an email in several… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I just got a new phone and cannot remember my apple
I just got a new phone and cannot remember my apple passwoed … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I forgot my password and have tried too many times and
I forgot my password ***** have tried too many times and account is locked out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I lost my iPhone and I lost my Apple password. I received a
I lost my iPhone and I lost my Apple password. I received a message that it is now time to recover my password … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
My ipad mini has locked up and I can't seem to type in the
My ipad mini has locked up and I can't seem to type in the right codes or hear the spoken numbers in time. Gramma is not tech savy. Would love to get it opened so I can finish my library book. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Bought new iPad yesterday. I have old email address that
Bought new iPad yesterday. I have old email address that seems to be my Apple ID. I can not remember password ***** I have entered every password ***** have used since 1979. I can't transfer info from… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't seem to access google on my 6plus. Yesterday, I
yes and they gave me a number 679834 but it took a while for me to insert the number. The way it happened was that watching utube, I was asked if I wanted to pay to avoid ads. I said yes but it never worked out. … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
My iPad is the problem. There was an update and it seemed I
My iPad is the problem. There was an update and it seemed I had to give a passcode. Now, I can't get into the iPad and it tells me to connect to ITunes.. Ive connected the iPad to my desktop computer … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Can't seem to changemy ID and passwoed. Tried several times
can't seem to changemy ID and passwoed JA: When did you last change your password ***** Apple ID? Customer: tried several times yesterday JA: Did you try resetting through Apple's online account reset… read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I am stuck. I can't seem to get my Apple ID to work on my
I am stuck. I can't seem to get my Apple ID to work on my phones. I need to clean the old phone that was replaced yesterday so I can send it back, but it insists that I have to log in to clean the pho… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Need to recover passwoed on my phone that has not been used
need to recover passwoed on my phone that has not been used for several months … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I seem to have duelling Apple IDs. I just reset my password
I seem to have duelling Apple IDs. I just reset my password ***** what I thought was my Apple ID (my e-mail) but my phone seems to have a different one for which I can't remember the password ***** I'… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't remember my apple ID password and I have tried to
I can't remember my apple ID password ***** I have tried to reset it multiple times with no success. Can you help me? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Cant get apple id or passwoed of my I phone5. Month mabe.
cant get apple id or passwoed of my I phone5 JA: When did you last reset your Apple ID or password? Customer: month mabe JA: Have you installed any updates recently? Customer: no JA: What troubleshoot… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My ipad will not let me sign in wrong password and wrong id,
my ipad will not let me sign in wrong password ***** wrong id … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I am using Chrome right now, but I have been using Safari
I am using Chrome right now, but I have been using Safari for several years, and I prefer it. Starting yesterday, I have been unable to get a proper response from my Safari icon. It tries to open www.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I need to get my own ID and passwoed, right now I am using
I need to get my own ID and passwoed, right now I am using my step sons. I can not get on the site to do so. I keep getting can not open that site. Help please… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x