Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Desk top computer trying access iTunes library but says its…

Customer Question
Desk top computer trying...

Desk top computer trying access iTunes library but says its blocked b/c its o n an old account which we haven't used for years

Technician's Assistant: When did you last change your password ***** Apple ID?

A couple of times since most recently a couple months go

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

What is that

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No but thank you

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Are you able to reset the password ***** iforgot.apple.com ?

Please take a moment to rate my service.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
2,493 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Its A password reset issue..my accounts are slowly
its A password ***** issue..my accounts are slowly converting to an old Apple ID (a hotmail account from 10 years ago and I can't retrieve the password). The login ID I've used for the past 10years is… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
We have been Apple customers for over 20 years. All this
We have been Apple customers for over 20 years. All this time we have collected music on iTunes. Recently we purchased a new computer and uploaded all the music we had on our old computer to the new o… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I have an I tunes account and I cannot find it or bring it
I have an I tunes account and I cannot find it or bring it up and need assistance. I have many downloaded songs on it and now I can't even find my account, Thank you. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
I have went into iTunes on my desktop and noticed a lot of
I have went into iTunes on my desktop and noticed a lot of my old songs are not in my library. I am not sure if I saved my library in the past. Is there a way to retrieve them. I have albums I have pu… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I havent accessed my iTunes library in a long time, and I
I haven't accessed my iTunes library in a long time, and I had switched computer a year ago. So now I am trying to find my songs, but the iTunes library is empty. How do I go about finding my songs?… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
itunes songs on my computer cant be played - all 8744 of them.
itunes songs on my computer can't be played - all 8744 of them. Error message says "The song could not be used because the original file could not be accessed". Nothing has changed on my computer. I h… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I recently hooked up my iPod to my Macbook Pro to transfer
I recently hooked up my iPod to my Macbook Pro to transfer my purchases on my iTunes account. I noticed it only transferred 149/986 of my songs from my iPod. I have authorized my computer with iTunes,… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Help! My iTunes running on PC stopped working properly. Do
Help! My iTunes running on PC stopped working properly. Do you guys give PC support? ITunes was working just fine a few months ago but it's since completely stopped working properly. I'm repeatable ge… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Hi, I have had same iPod since 2000 but have had at least 5
Hi, I have had same iPod since 2000 but have had at least 5 computer changes since then including having doubles (desktop at home and laptop for wherever). We have a server where I think my actual iTu… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I have an ipod classic and a macbook. I can not eject the ipod
I have an ipod classic and a macbook. I can not eject the ipod (it says "do not disconnect"). I can not find the ipod icon on the desktop, nor can I find it under devices in finder. I can not find the… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
Hello! I would like to restore my entire 500 GB iTunes library from my Time Machine backup
Hello! I would like to restore my entire 500 GB iTunes library from my Time Machine backup to a newly reformatted 1 TB external hard drive connected to my iMac G5, on which I recently reinstalled Leop… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
864 satisfied customers
I have itunes on a PC. Recently when buying a new song from
I have itunes on a PC. Recently when buying a new song from the iStore I found that the new song was added to my purchased list and that my entire library of more than 100 songs had been moved to a ca… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
My wife gave me her 32gigh I-pod touch when we bought as new
My wife gave me her 32gigh I-pod touch when we bought as new one. I want to place my I tunes library onto this i-pod which is on my computer which does not recognize her old i-pod. How can I place my … read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Hi. I hope you can help me out. I have an iMac downstairs and
Hi. I hope you can help me out. I have an iMac downstairs and a PC upstairs. They are both on a wireless network with access to a "sharelink" hard drive from Buffalo, on which is stored all of my musi… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
How do I transfer my music library in my computer back to itunes
How do I transfer my music library in my computer back to itunes? Or more relevant, I had a computer crash and lost my play lists. Have old hard drive now as external and a new one in my MacBook. My i… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Hi Chad It is now Sunday, March 21 and I still havent
Hi Chad: It is now Sunday, March 21 and I still haven't heard from you. That's a month and a bit with no real help from Apple's iTunes store and getting passed from one person to another, you being th… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Im not sure if Im duplicating this questions as I had to
I'm not sure if I'm duplicating this questions as I had to leave and am now back. I was on itunes yesterday and everything seemed to working fine but after what was potentially an improper shutdown my… read more
John P
John P
Bachelor\u0027s Degree
29 satisfied customers
My MacBook Pros iTunes does no longer connect to the store. It
My MacBook Pro's iTunes does no longer connect to the store. It deleted all my applications on the iTouch. Reinstallation and rebooting have produced no results. My account is active, the iTouch can l… read more
MarcusTheMacGenius
MarcusTheMacGenius
Bachelor's Degree
36 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x