Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have tried 3 times to get into the App Store. I get Apple…

Customer Question
I have tried 3...

I have tried 3 times to get into the App Store. I get Apple ID disabled. I have chang d my password. And still can’t get in

Technician's Assistant: When did you last change your password ***** Apple ID?

Password ***** as changed 5 minutes ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes. Appleid.apple.com.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No just need help

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm locked out of my apple account need help, have tried
I'm locked out of my apple account need help, have tried many time to get it unlocked … read more
Mr.Med
Mr.Med
1,188 satisfied customers
Tried to get more iCloud storage and had to change Apple ID
Tried to get more iCloud storage and had to change Apple ID and proceeded to buy 200GB and told that my Apple ID was disabled … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Have just forgotten my password on my MacBook pro. 2days
Have just forgotten my password ***** my MacBook pro … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I can not get no apps like Facebook saying it's it's
I can not get no apps like Facebook saying it's it's disabled by Apple you to get hold of you … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Apple ID is disabled. Need help my Apple I tunes was
Hi. My Apple ID is disabled. Need help my Apple I tunes was charged suspiciously and my Bank put a stop payment. Everything is fine now. My bank to the block off of Apple I tunes but now my Apple ID i… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can't get into my apple account, need password, have
I can't get into my apple account, need password, have followed reset password ***** can't reset acct. therefore can't receive or send email … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Is my ICloud. I'm sorry I. Pushed the wrong button. I just
pushed the wrong button. I just downloaded iCloud on Windows 10 and was told I needed to get it set up on my iOS device, but can't find the place to do it. I do know that my iTunes ID and password ***** different from my iPhone ID (I don't remember which is my Apple I D) … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its A password reset issue..my accounts are slowly
its A password ***** issue..my accounts are slowly converting to an old Apple ID (a hotmail account from 10 years ago and I can't retrieve the password). The login ID I've used for the past 10years is… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My Apple ID was compromised some how so I got a new one but
My Apple ID was compromised some how so I got a new one but I still can not download, update, or upgrade them! Also can't purchase more backup storage … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought a new iPad mini and I can't remember the I'd or
I bought a new iPad mini and I can't remember the I'd or password. I can't get into anything now to change the password ***** id … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't access my App Store. Today. I forgot my App Store
I can't access my App Store JA: When did you last change your password ***** Apple ID? Customer: Today JA: Did you try resetting through Apple's online account reset tool? Customer: Yes JA: Anything e… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I am getting the message that my Apple ID is disabled.
i am getting the message that my Apple ID is disabled. Changed the password, restarted the comp but still the same thing … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My Apple ID has been disabled. How do I get it enabled? I
My Apple ID has been disabled. How do I get it enabled? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Helo! My Apple ID has been disabled... What can I do now?
helo! My Apple ID has been disabled... What can I do now? … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I am unable to update my Apple laptop. I reset my apple ID
I am unable to update my Apple laptop. I reset my apple ID password. Then when I went to update my laptop it said there was an error at the app store and then a message popped up that my apple ID was … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
IPhone 7 started saying "your Apple ID has been disabled".
Hi. IPhone 7 started saying "your Apple ID has been disabled". Not sure why so went through the reset process. I can now log in to my Apple ID on my computer, Safari on phone and Icloud on phone (with… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Apple ID is disabled. I reset the password but it is
My Apple ID is disabled. I reset the password ***** it is still disabled. What should I do next? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have an incorrect apple id appearing when I try to update
I have an incorrect apple id appearing when I try to update apps. Can't sign out because I have never used it and it doesn't have an associated password. Can't get new password XXXXX it isn't one of m… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x