Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I'm having a problem with my iPhone and MacBook Air. Our…

Customer Question
I'm having a problem...

I'm having a problem with my iPhone and MacBook Air. Our iCloud password ***** not connect to these devices. I always says I need to put in the password ********@******.***. I have changed the password ***** times and I still cannot connect. I am told to enter my app id verification code after my password ***** that does not work. I have been sent multiple codes and I still cannot connect

Technician's Assistant: What version of iTunes are you using to sync your MacBook Air?

My wife's latest version. She is ill and can't remember

Technician's Assistant: When did you last reboot?

Don't know. She has been in hospice since September

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not at the moment

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

At the point in time what would you like to have happen?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My I phone 6 will not accept my passcode it is not taking
my I phone 6 will not accept my passcode it is not taking ANY CODE AT ALL … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I got a replacement iphone and tried to get it restarted
I got a replacement iphone and tried to get it restarted from the back up I performed prior to sending it off. I can check on the status of recovery of my iCloud back up? I'm not sure. I did not reali… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I reset my password on iPad and iPhone. Did not reset on
I reset my password ***** iPad and iPhone . Did not reset on MacBook Air and now I can't get on Macbook … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I am locked out of my MacBook Air laptop. It's been several
I am locked out of my MacBook Air laptop. It's been several weeks that I have not been able to effectively use my laptop. I have tried changing my password ***** times but none of the passwords I've u… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am having trouble on my Iphone updating apps. it is
I am having trouble on my Iphone updating apps. it is wanting a verification code. I can't find same … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have a password for my Apple Id .. but cannot log onto my
I have a password for my Apple Id .. but cannot log onto my Ipad. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My wife bought a MacBook Air recently. Wine trying to log
My wife bought a MacBook Air recently. Wine trying to log in, we get an error “Couldn't sign in because of a Server error. Try signing in again.” … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
Got my wife a replacement i6. Her iCloud ID sign in isn't
Hello. Got my wife a replacement i6. Her iCloud ID sign in isn't working and … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My wife lost her iPhone today. She doesn't know her Cloud
My wife lost her iPhone today. She doesn't know her Cloud back-up password ***** she has never backed up her phone. Does the phone automaticly back-up, even if she didn't know it was doing it? … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I have a question. A friend of mine borrowed my macbook
so I have a question. A friend of mine borrowed my macbook while I am out of town. I totally forgot that my texts and imessage is linked up to my macbook, and I got a text in the middle of the night that I do not want her to see. I quickly turned off imessage, but if she hadn't opened my laptop yet, will that message still download when she does? Meaning will that message still pop up when she does open my macbook because it was already sent before I turned off imessage from my phone? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My wife and I are in Seville. We both have iPhone 7s. Last
My wife and I are in Seville. We both have iPhone 7s. Last night she left hers in a taxi. Is there any way to trace it? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
From sunny FL. I need help with my Iphone. 1 year old Iphone
Pearl, good morning from sunny FL. I need help with my Iphone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My wife and I have multiple devices. I have an iPhone SE and
My wife and I have multiple devices. I have an iPhone SE and an iPad Mini. She has an iPhone 6, an iPad Mini, and just got a new iPad 4 Mini. The problem is that all devices seem to be associated with… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a macbook air an iPad air aiphone 5s iam unable to
I have a macbook air an iPad air aiphone 5s iam unable to log in on iTunes or iCloud on the macbook air when i attempt i get message on my iPhone to allow but there is no field to enter the 6 digit co… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
My wife updated her iPad and it is asking fir a verification
My wife updated her iPad and it is asking fir a verification code that will be sent to our home phone. No messages have been received and the iPad cannot be used. … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
My Apple ID, which I have just changed and I have a
My Apple ID, which I have just changed and for which I have a confirmation, is not recognized by the App Store and is deemed necessary for getting on to FaceTime on our iPhone!… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
To Michelle only - I am going to get my wife the new IPhone
To Michelle only - I am going to get my wife the new IPhone 6. She is worried that she will loose all her photos. When I got mine I had to "convince" them to transfer mine as they said they were not s… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Sunday evening we synched our phones (2) to our Macbook. We
Sunday evening we synched our phones (2) to our Macbook. We upgraded the soft wear and added the cloud to both. Now all our itunes apps are gone. The Macbook does not have the cloud, it is not using a… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x