Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

When i click on sign in in itunes nothing happens. time ago.

Customer Question
When i click on...

When i click on sign in in itunes nothing happens

Technician's Assistant: When did you last update iTunes?

Long time ago

Technician's Assistant: What have you tried so far with your iTunes?

Everything was working up until about a month ago , i cannot purchase any music

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Ok

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

On what device?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Genius used to work fine in iTunes a few years back but with
Genius used to work fine in iTunes a few years back but with all of the new music purchased in iTunes I get "Genius is unavailable for this song" while trying to create a Genius Playlist. I have alrea… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
About eight weeks ago I downloaded operating system 8.4 onto
About eight weeks ago I downloaded operating system 8.4 onto my iPhone five. Since that time the phone is dead nothing but continue to add data. It's to the point now where the 12 gig phone is virtual… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an old ipod classic. It had tons of music on it. I could
I have an old ipod classic. It had tons of music on it. I could not for the life of me remember the password ***** my old apple id so it just sat unused for a long time. I played songs from it on occa… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Locked out of I pod after son punched in wrong codes. It's
Locked out of I pod after son punched in wrong codes. It's about 4 or5 years old but was used daily hooked up in my car for all the music. Anyway, can i get back in or what....… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a Macbook pro that I just recently upgraded to Yosemite,
I have a Macbook pro that I just recently upgraded to Yosemite, and now I cannot get iTunes to find my purchases and iPhoto does not have my photos, and iMovie no longer has my projects that I have cr… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
hello, I did restore my iPod nano 6 gen. but cannot succesfully
hello, I did restore my iPod nano 6 gen. but cannot succesfully reinstall it. I always get the iTunes screen with all the albums I bought from iTunes and even said that syncing has been done but negat… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Please help me understand the difference between iTunes MATCH,
Please help me understand the difference between iTunes MATCH, iCloud and Homesharing. I'm trying to sync everything in iTunes on my PC with both my iPhone and iPad and I can't get all songs to show u… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I cannot sync my Iphone with my ITunes library of music on
I cannot sync my Iphone with my ITunes library of music on my PC after I upgraded my Apple OS to 6.0.1 and changed the ID. The Apple store types say I need to use the old ID or password, but did not e… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
hello my name is XXXXX XXXXX i recently upgraded my IPOD and now
hello my name is XXXXX XXXXX i recently upgraded my IPOD and now my download for safari and music is locked . how can i unlock it so that i can do downloads of music and games? i had to verify my web … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
hi my daughters i pod touch isnt working properly, when it
hi my daughters i pod touch isnt working properly, when it is switched on it just comes up with the i tunes logo and the logo for the part that u plug into the computer. any ideas?… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
I purchased music on itunes, but it will not download
I purchased music on itunes, but it will not download onto my ipod. We restored ipod and itunes, now we just got notice that read, "Attempting to copy to the disk "MATT'S IPOD" failed. An unknown erro… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When i plugged my iPod in to my Laptop to add new songs that
When i plugged my iPod in to my Laptop to add new songs that i had just purchased on iTunes(like I always do) it started to "sync music". I thought nothing of it. I tried adding my newly purchased son… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
i am receiving the message below. I have purchased music from
i am receiving the message below. I have purchased music from the apple store and have it in itunes, but if I say yes, it erases everything on my phone to get the music. How do i get around this? I ha… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Somehow I dumped all the music I put on my iPod from CDs,
Somehow I dumped all the music I put on my iPod from CD's, no backup file on my computer. Found my old iPod which still has some of the old music. I'd like to save it to my laptop and then upload to m… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
iTunes !!!!!!I already had transfered my 50 GB library
iTunes !!!!!! I already had transfered my 50 GB library to an external drive, and all was well.... then all of a sudden, lots of !!!!!! about 6,000 songs. My most recent Amazon MP3s are showing OK, bu… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Cant locate file pops up when I try to play song in itunes
When I try to play a song on itunesit pops up " The song "xxx" could not be used because the original file could not be found. Would you like to locate it? When we try different itunes files it stilld… read more
David Kirk
David Kirk
Software Engineer
Bachelor\u0027s Degree
300 satisfied customers
i had an itunes set up with my ipod on my computer before it
i had an itunes set up with my ipod on my computer before it crashed. today i went to itunes and thought i had gone back to that account. somehow when i signed in it erased all my music from my ipod. … read more
Mike
Mike
Mac Maestro
Adv. Specialization Info Systems
164 satisfied customers
The CD drive on my MacBook does not work right. So I cannot
The CD drive on my MacBook does not work right. So I cannot download music to my iTunes and iPod (classic 33GB). I tried to use my mother's MacBook, but after I downloaded music to iTunes, I hooked up… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x