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I just downloaded MS Office on my MacBook Pro running OS X…

Customer Question
Second opinion] I just...

Second opinion] I just downloaded MS Office on my MacBook Pro running OS X 10.11.6 El Capitan but I can't find how to open Word--or any of the other applications. In fact, MS Office is not listed in my applications.

Technician's Assistant: When could you last open your software?

I had an earlier version of Office on the same computer but it got wiped clean when the computer was found to have problems.

Technician's Assistant: Did you recently update your software or version of OS X?

I believe it's up to date but can't swear to it.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Can't think of anything.

Submitted: 6 months ago.Category: Mac
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Answered in 19 minutes by:
12/29/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

It looks like it hasnt been installed properly?

Can you re-run the setup or may i connect with you remotely and do this for you?

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Customer reply replied 6 months ago
Hi, Kamil,
Thanks, ***** ***** I'll rerun the setup. Will let you know when it's done.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

Okay.

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Customer reply replied 6 months ago
Just got message to check your website--will do.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

It auto notifies when i reply to your message.

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Customer reply replied 6 months ago
OK
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

Update?

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Customer reply replied 6 months ago
Reinstalled once more, and this time it worked!
Many thanks.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

You're Welcome. And if you can take a second to rate my service by clicking the star icon that will be greatly appreciated.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
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Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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