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Had network hacked, got my credit card info. need to give…

Customer Question
Had network hacked, got...

Had network hacked, got my credit card info. need to give you another card for charges. Also, you were charging me twice, I think under two separate accounts. can you help me with this?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Apple tv, iPad, iPhone 6 Hi Sierra on iPad

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just changed operating systems about two weeks ago

Submitted: 6 months ago.Category: Mac
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Answered in 4 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

No worries. you can change your payment method at appleid.apple.com

Let me know if you need help.

Please take a moment to rate my service.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Thanks!

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

.

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