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The ipod does now not activate and let me get to my screen.

Customer Question
The ipod does now...

The ipod does now not activate and let me get to my screen

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No i have not

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

It sounds like you are stuck at the activation screen. If that is the case follow this guide:

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

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Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
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Experience: Training and Development at Scientifically Speaking

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