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I was given an Apple I phone 5 by my brother Randolph who…

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I was given...

I was given an Apple I phone 5 by my brother Randolph King who has now passed on. I have been using this phone for sometime. I am now only receiving in coming calls and cannot make any outgoing. I am being asked to enter the user name and password ***** I do not have them.

Technician's Assistant: When did you last change your password ***** Apple ID?

I have never changed them.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Did you ever set the iPhone up with your Apple ID and Password?

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Customer reply replied 7 months ago
I did not do it but I am sure that my brother did. His name was Randolph King
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Ok. Then the Apple ID and Password ***** ***** his which will make this tricky.

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