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Forgot my password for Mac book air. No clue. My son

Customer Question
Forgot my password *****...

Forgot my password ***** Mac book air

Technician's Assistant: When did you last change your password ***** Apple ID?

No clue

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My son actually has the thing

Submitted: 6 months ago.Category: Mac
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Answered in 8 minutes by:
12/29/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
Have not used it in a few years
Customer reply replied 6 months ago
My sons email is***@******.***. He has it. So contact him for the best time to do this. Cell(###) ###-#### I will pay if he wants.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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