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Couldnt updat: My DTek 50 keeps telling me :"Experiencin a…

Customer Question
Couldnt updat: My DTek...

Couldnt updat: My DTek 50 keeps telling me :"Experiencin a waiting for WI-Fi error wiith update. Gives me a hyperlink that is non functioning

Technician's Assistant: What Operating System (OS) are you running on your DTEK50?

The one that came with the phone otherwise I don;t know

Technician's Assistant: How long has this been going on with your DTEK50? What have you tried so far?

2 months, thought the problem was resolved but discovered I cannot connect to Wi-Fi recently when I noticed from my carrier that my data usage was going through the roof.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

It give me a hyperlink to fix the problem but the hyperlink does not function on the update notice...what gives?

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
12/29/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,627
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

Restart your wifi router and also restart the phone.

Then try connecting it to wifi again.

Reply and let me know if successful?

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