Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an iPad and when I did the update it asked me for the…

Customer Question
I have an iPad...

I have an iPad and when I did the update it asked me for the Apple ID it’s my daughters machine and I put in my Email address and passcode my mistake. I don’t know how to rectify this

Technician's Assistant: What Operating System (OS) are you running on your iPad?

How do I know where do I find it?

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

All I did was do the update. When it asked for my Apple ID I put in mine instead of hers All I did was do the update. When it asked for my Apple ID I put in mine instead of hers

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just need to know what to do because I need to get this to her in India it’s going tomorrow I just need to know what to do because I need to get this to her in India it’s going tomorrow

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 6 months ago
Can you walk me through what to do?
Answered in 5 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 6 months ago
I’m sorry I’m new to this whole system and I am concerned that I just gave all of this information including credit card back to you guys
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

This is JustAnswer.com a paid service. Do you understand that?

Ask Your Own Mac Question
Customer reply replied 6 months ago
Can you please tell me what I paid for and how much it’s costing me for this? Yes I understand it’s a paid service I’m just not clear how much it’s costing me
Customer reply replied 6 months ago
I believe it’s costing me $40 to do this part can you walk me through how I change the Apple ID and get rid of all my information on this iPad and put in hers?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

$5 and then the cost you selected. I believe it is a total of $35.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

You can change your password ***** iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

Ask Your Own Mac Question
Customer reply replied 6 months ago
However you’re not asking me for an additional $39 and I still have not accomplished anything
Customer reply replied 6 months ago
I didn’t forget my Apple ID. I put in mine instead of my daughters so now my information is on this iPad do I just reset the whole iPad?
Customer reply replied 6 months ago
Hello
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Just set up my apple phone yesterday and I am 73. Did not
Just set up my apple phone yesterday and I am 73. Did not put passcode in I thought I could do it today but woke up locked out of my phone. My passcode is in my text messages but I can't get to it. He… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Have a mini IPad for a about 6 years and need to restore as
Hi, have a mini IPad for a about 6 years and need to restore as my daughter forgot her password. … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
I have a iPhone 6 an iPad and iPhone 5s that I sent to a
Hello I have a iPhone 6 an iPad and iPhone 5s that I sent to a girl in the Philippines they're not very well-off but it won't open up she's having trouble with it and I don't want to give her my Apple… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Ipad2 is disabled. I don't know the password and unable
My Ipad2 is disabled. I don't know the password ***** unable to sign in. I have my pc but still unsuccessful signing into my Ipad … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I am using my husbands I pad as mine has “forgotten” my
I am using my husbands I pad as mine has “forgotten” my fingerprint id and I don't have mt passcode with me. My iPad is 2weeks old and we are traveling for the next 3weeks. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am setting up my new iPhone 8. Everything went fine until
I am setting up my new iPhone 8. Everything went fine until I couldn't remember my Apple ID. When I tried to reset I was prompted to use my apple device passcode. When I use it, it won't work. I even … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
Long story, I was given an IPad Min. by my daughter 3 years
Long story, I was given an IPad Min. by my daughter 3 years ago. I likedl it so much that I bought an IPad Pro. I gave the mini to my granddaughter. Unfortunately they became one causing me to be unab… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I typed a password on my new iPad Pro and now forget it. How
I typed a password ***** my new iPad Pro and now forget it. How do I reset it? It's never been attached to my iCloud account … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Not sure who to talk to. I just gave my daughter my old
Not sure who to talk to. I just gave my daughter my old iPad. I have a new iPad. I Reset everything before giving it to her. This morning she was trying to set it up, but came to this: ‘This iPad in l… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My daughter gave me her mini ipad because she got a new one
My daughter gave me her mini ipad because she got a new one but couldnt remember her pass-code so i restored it,but now its telling me I need to use her apple ID and Password ***** activate it?? NEED … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Forgot password on IPAD mini. Can you help me erase
Forgot password ***** IPAD mini. Can you help me erase everything and start over? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My daughter put a,second account on my iPad mini years ago.
Hi. My daughter put a,second account on my iPad mini years ago. Now I want to transfer data to my new iPad, but it won't let me until I enter a password ***** this other account. She doesn't know what… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I have restrictions set on my 8 year old's iPad ... for some
Hi ... I have restrictions set on my 8 year old's iPad ... for some reason the password *****'t working anymore and I now have 9 failed attempts ... how can I get this resolved without having to reset… read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
30 satisfied customers
I have an old iPad I erased everything on it to factory
Hi I have an old iPad I erased everything on it to factory setting. When I start to set it up again the passcode comes on and WHAT password ***** used my old one and it doesn't work 1234 doesn't work.… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Ipad is disabled. Password was entered to many times. The
ipad is disabled. Password ***** entered to many times. The device is not backed up and my mother does not want to lose her great grandson's picture. How to I back up and how do I enable ipad? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My daughter lock her phone up and does not remember her pass
my daughter lock her phone up and does not remember her pass word or her id number.What can i do to get her phone un locked? … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I down loaded the 5.1.1 version on my iPad through my daughters
I down loaded the 5.1.1 version on my iPad through my daughters computer and it synced me with her computer now I cannot access my iTunes and it says my apple ID and iTunes ID are no longer mine but h… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I tried setting up my daughters new iPad on my computer. I
I tried setting up my daughters new iPad on my computer. I have an iPad account already. When synching her iPad and the system asked for an Apple ID, I mistyped her name as part of the email address. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x