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I seem to have the wrong roboform password written down.

Customer Question
I seem to have...

I seem to have the wrong roboform password ***** down

Technician's Assistant: What exactly are you having trouble accessing?

Getting into roboform to set it up on a new Macbook....it was on my PC

Technician's Assistant: When did you last change your password ***** Apple ID?

2 years????

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Sorry I don,t know about that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am quite unfamiliar with MacBook. much better with ipad

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Did you just upgrade from 7 to 8? The difference is the online password ***** master password.

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Customer reply replied 6 months ago
I have just been charged $62.50 for this short conversation with you! To say the least, I am very dissatisfied.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

At this point this conversation only just started. You finally just messages me after I asked you a question 25 minutes ago.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Did you just upgrade from 7 to 8? The difference is the online password ***** master password.

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Customer reply replied 6 months ago
I can't do anymore of this tonight. that time you refer to I was trying to figure out what 7 or 8 referred to. I know very little of the tech info about computers.I repeat, I am very dissatisfied with this huge charge you have laid on me.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Then I will request a refund for you. Ok? You don't want help, right?

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Customer reply replied 6 months ago
correct I do not want help and would appreciate a refund.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Ok. I will submit it now.

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Justin Johnson, Mac Genius
Category: Mac
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