Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It is locked. About a week ago at an Apple store. I am at…

Customer Question
It is locked Technician's...

It is locked

Technician's Assistant: When did you last change your password ***** Apple ID?

About a week ago at an Apple store

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I am at staples where I bought it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

They said tough luck

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
12/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 6 months ago
I paid for gel pay pal.
Customer reply replied 6 months ago
Help
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

What is locked?

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Is it an activation lock?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Reset my password little bit ago. said it was accepted and
reset my password ***** bit ago. said it was accepted and then when trying to download security system app I just bought said it is locked. can you please unlock. this happened multiple times … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My ipad is not letting me sign in. I'd like to talk to
My ipad is not letting me sign in. I'd like to talk to customer support. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have a ipad (my Son's I bought for him for Christmas like
I have a ipad (my Son's I bought for him for Christmas like 4 years ago).We cannot get into. I have the Apple Id but he does not have correct password. So , I spoke with apple and they I guess reset (… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an Iphone SE and I have forgoten the activation apple
hi i have an Iphone SE and I have forgoten the activation apple ID … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I bought an Ipad Mini 3 from someone that was selling it
Hi I bought an Ipad Mini 3 from someone that was selling it online. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an ipad that I bought 3 or 4 years ago and set up for
I have an ipad that I bought 3 or 4 years ago and set up for a kid. She is gone, but left ipad. How do I reset it to factory default so I can give it to another child? … read more
Cris
Cris
60 satisfied customers
My brother lock me out. About one year ago. i just found my
about one year ago. i just found my ipod. he hid my ipod. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
About two weeks ago apparently there was a problem with
About two weeks ago apparently there was a problem with yahoo.com mail that effected some phones. My is one of them. I've been to the Verison store four times since then and I continue to have problem… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
They updaied my Mini I'Pad and asked me to cahnge my
They updaied my Mini I'Pad and asked me to cahnge my password ***** passcode. They called me with a six digit number and only four circles on pad. It kept locking me out. How do I get it to work? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
We can't get into our Apple phone because we need to reset
We can't get into our Apple phone because we need to reset the Icloud password ***** needs to be reset. We forgot the password *****&T can't help us and neither can Best Buy. they said we need to go t… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I am locked out. I bought an I pad Air three years ago and I
I am locked out. I bought an I pad Air three years ago and I can"t get in to it . It locking me out, something to do with using I phone, find my phone. whatever that is . I don"t even have a cell phon… read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I bought my wife an ipad she passed away ive reset it but
I bought my wife an ipad she passed away ive reset it but there is a lock on it what can i do… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Hey there, I want to update my Final Cut Pro on my computer
Hey there, I want to update my Final Cut Pro on my computer from 10.0 to 10.1. However, when I go to do this I need to give the username and password ***** the previous owner. I do not have that infor… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I bought my IPAD 2 on December 10, 2011 at Staples in Camrose,
I bought my IPAD 2 on December 10, 2011 at Staples in Camrose, AB. The microphone does not work and the IPAD is continually freezing. Staples advised that I HAVE to bring it to APPLE store in Edmonton… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have just bought an 27 inch I mac from an apple dealer in
I have just bought an 27 inch I mac from an apple dealer in the Cayman Islands this is now the old model I am very upset that he knew the new one was coming the same day but was trying to get rid of o… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
about a month ago, my macbook told me to shut it down, then
about a month ago, my macbook told me to shut it down, then start it again. 2 weeks ago i was back in San Jose, Calif. and i took to the Apple Store there. Couple of days later i took it again to the … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
My daughter bought a Mac notebook earlier this week, and last
My daughter bought a Mac notebook earlier this week, and last night was mugged and robbed of it. I know this probably isn't your area of expertise, but I am wondering about a refund on the extended wa… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I BOUGHT MY APPLE IMAC LESS THAN A WEEK AGO. I FORGOT TO TRANSFER
I BOUGHT MY APPLE IMAC LESS THAN A WEEK AGO. I FORGOT TO TRANSFER MY FAVOURITES FROM MY OLD DELL. CAN YOU TELL ME HOW TO SET UP FAVOURITES… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x